Ingatestone Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis
  • First Class Lounge
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Impaired Access Staff Help Hours Monday - Friday - 06:00 to 19:40
    Saturday - 06:00 to 12:45
    Sunday - 07:30 to 15:30
  • Accessible Taxis

    Details of nearest taxis are shown on station information poster

  • Customer Help Point Help point available by footbridge on platform 2.
  • Helpline 1
  • Helpline Contact Details

    0800 028 28 78

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note

    08:00 - 20:00

    
    
  • Step Free Access

    This station has step free access to both platforms but from different locations on Station Lane / Hall Lane, with approximately 350 metres between the entrances to each platform via the roadside. There is a stepped footbridge between the platforms. Platform 1 (for trains towards London) is accessible via the access road off Hall Lane, just beyond the level crossing, and Platform 2 (for trains towards Chelmsford and Colchester) is accessible from the station car park.

    This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

    Assistance meeting point is the ticket office.

    
    Coverage: partial Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours customers are advised to use Shenfield station, which is approximately five miles away. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.

    What assistance is available for customers using this station?

    • Board and alight

    • Ramp assistance

    • Luggage (on and off train only)

    • Ticket sale on board

    How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

    • By speaking with a member of station staff

    • By calling 0345 600 7245 (option 4)

    • By selecting the help button on the ticket machine at this station

    • By using one of the two Help Points at this station

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The male and the female toilets are located next to the bottom of the footbridge steps on Platform 1 (for trains towards London), and next to the side entrance to the station on Platform 2 (for trains towards Chelmsford and Colchester). An accessible toilet is available for radar key holders and can be accessed via the waiting room on Platform 1. All toilets at this station are scheduled to be open at the following times:

    Monday - Friday 06:00 - 19:00Saturday 06:00 - 12:00Sunday 07:30 - 15:00

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares LE
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:00 to 19:40
    Saturday - 06:00 to 12:45
    Sunday - 07:30 to 15:30

• Station Information
  • ATM No
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property 1
  • Post Box YES Yes
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room 1
  • Lost Property Phone number: 0345 050 7080
    
    Operator Name: Greater Anglia
  • Lost Property: URL https://www.greateranglia.co.uk/travel-information/your-journey/lost-property
  • Customer Service Note Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). margin: 0in 0in 0pt;Closed on Christmas Day and Boxing Day. margin: 0in 0in 0pt;
  • Lost Property Number 0345 050 7080
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.66705103
  • Longitude 0.384252139

• Parking
  • Car Parking Details Parking 1:
    Email: [email protected]
    Phone number: 0345 050 7080
    
    Operator Name: National Car Parks Ltd
    Name: Station Car Park
    Spaces: 241
    Charges:
    Daily: £7.80
    Weekly: £30.00
    Monthly: £166.00
    ThreeMonthly: £475.00
    Annual: £1,663.00
    Saturday: £5.00
    Sunday: £5.00
    
    Number Accessible Spaces: 11
    Accessible Spaces Note:

    Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

    
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.ncp.co.uk/find-a-car-park/car-parks/ingatestone-station-g-anglia/
    
    Parking 2:
    Phone number: 0845 050 7080
    
    Spaces: 0
    Number Accessible Spaces: 0
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/
    
    

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Ingatestone station (http://btopenzone.hotspot-directory.com )

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Cycle Storage
  • Availability 1
  • Closed Circuit TV YES Yes
  • Location

    A secure cycle parking compound with 48 spaces is located behind Platform 1 (for trains towards London) and can be accessed from the platform itself, or from the smaller car park which is adjacent to Platform 1.

  • Note

    18sheffield stand spaces

  • Sheltered YES Yes
  • Spaces 48
  • Type Compounds

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Local Buses from village centre

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Other transportation
  • Rail Replacement Services

    Rail replacement bus services pick up and drop off in the station car park.