Ilford

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Wheel chairs Available YES Yes
  • Accessible Taxis

    Details of nearest taxis are shown on station information poster

  • Customer Help Point Help points are located in the ticket hall, on platform 1, platform 3, and by the York Road entrance gate.
  • Helpline YES Yes
  • Helpline Contact Details 03432222000
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Step Free Access noPartOfStation
  • Step Free Access Coverage No Part of Station
  • Staff Help

    Staff are available to give assistance from the first train to the last train  

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    Platform 3 and accessible toilets are on the booking hall level.
    

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Ticket Machine YES Yes
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

    Tickets can be collected onto Greater Anglia smartcards at this station. 

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:10 to 20:00
    Saturday - 06:10 to 20:00
    Sunday - 07:10 to 20:10

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property Phone number: 0343 222 1234
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note line-height: 17.0240001678467px;0343 222 1234
  • Information Systems DepartureScreensAnnouncements
  • Lost Property Note Excluding bank holiday
  • Lost Property Number 0343 222 1234
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.5591407316
  • Longitude 0.068680603

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Ilford station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Mail and Express Services
  • Post Box: Note

    Outside front of station

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    On platform 4

  • Note

    40 spaces on platform 4

  • Sheltered YES Yes
  • Spaces 40
  • Type Wheel Racks

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Transport for London buses operate from outside the stationInformation to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/static/documents/content/Ilford%20MAP.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Other transportation
  • Rail Replacement Services

    Rail replacement bus services will depart from:

    High Road, Bus Stop L, for Westbound services

    Ilford Hill, Bus Stop F, for Eastbound services