Hook Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• NO Impaired Access Staff

Station facilities

• Accessibility
  • National Key Toilets YES Yes
  • Impaired Access Helpline Hours Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
  • Customer Help Point Help points are available on all platforms
  • Helpline Open Note

    24 hours a day, except Christmas Day and Boxing Day

    
    
  • Accessible Public Telephones YES Yes
  • Accessible Taxis
  • First Class Lounge
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff No
  • Impared Access Ticket Gate
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Accesible Ticket Machine

    All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

  • Helpline 1
  • Helpline Contact Details

    0800 5282100

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • National Key Toilets

    The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

  • Step Free Access

    Step-free category B station - This station has level access from the main entrance and car park to Platform 1 (for trains towards London Waterloo). There is step-free access from the supermarket car park to Platform 2 (for trains towards Basingstoke) via a separate entrance and a ramp at approx 1:20 gradient. The step-free route between platforms is approximately 375m via the street.

    Please be aware that this station has no tactile paving on the platform edge.

    
    Coverage: partial Station
  • Step Free Access Coverage No Part of Station

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:10 to 13:00
    Saturday - 08:00 to 12:00
    Sunday

• Restrooms
  • Toilets YES Yes
  • Baby Change No
  • Toilets Note

    The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

• Parking
  • Car Parking Details

    Weekend tickets are available from 0930 Friday £7.90

    Off Peak from 0930 Monday to Friday

    
    
    Name: Station Car Park
    Spaces: 157
    Charges:
    Daily: £6.30
    Weekly: £31.40
    Monthly: £92.90
    ThreeMonthly: £278.70
    Annual: £949.00
    Saturday: £3.50
    Sunday: £3.50
    Note:

    Bank Holiday £3.50

    
    
    Number Accessible Spaces: 1
    Accessible Car Park Equipment: No
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Cycle Storage
  • Availability 1
  • Closed Circuit TV YES Yes
  • Note

    4 lockers and 20 cycle stand parking spaces

  • Sheltered YES Yes
  • Spaces 24
  • Type
    Lockers
    Racks

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/HOK.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Ticketing Services & Information
  • Pre-Purchase Collection YES Yes
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note Outside station near to the ticket office
  • Penalty Fares SW
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    Hook ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

• Station Information
  • Customer Service Note Please contact our Customer Service Centre on 0345 6000 650
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property 1
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room 1
  • Lost Property: URL https://www.southwesternrailway.com/contact-and-help/lost-property
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.27999802
  • Longitude -0.961641845

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Hook station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Other transportation
  • Rail Replacement Services

    Station forecourt, off station road