Hengoed

• NO Waiting room
• NO Ticket machine
• NO Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • First Class Lounge No
  • Help Points No
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impaired Accessible Ticket Machines No
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Helpline YES Yes
  • Helpline Contact Details 03333 211202
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Nearest Stations with Facilities

    Caerphilly

    
    Crs Code: YSM
  • Step Free Access

    The station is not suitable for wheelchair users.

    Platform 1 (to Cardiff) and Platform 2 (to Rhymney) have ramps but with steep gradients.

    A footbridge with steps connects both platforms.

    
    Coverage: no Part Of Station
  • Step Free Access Coverage No Part of Station
  • Staff Help No platform staff available. Assistance is provided by the Conductor on the train.

• Restrooms
  • Toilets No
  • Baby Change No

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine No
  • Penalty Fares http://www.arrivatrainswales.co.uk/revenueenforcementpolicy
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area No
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property Phone number: 03333 211 202
    
    Operator Name: Managed by Transport for Wales
  • Lost Property: URL http://www.arrivatrainswales.co.uk/lostproperty
  • Customer Service Note Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales (https://tfwrail.wales)
  • Information Systems DepartureScreensArrivalScreens
  • Lost Property Number 03333 211 202
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.64740601
  • Longitude -3.224137826

• Parking
  • Car Parking Details Parking 1:
    Email: [email protected]
    Phone number: 01443815588
    
    Address:
    Caerphilly County Borough
    
    
    Operator Name: Local Authority
    Name: Station Car Park
    Spaces: 55
    Free: true
    Number Accessible Spaces: 1
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Sunday - open 24h
    Url: https://www.nationalrail.co.uk/
    
    Parking 2:
    
    Spaces: 0
    Free: true
    Number Accessible Spaces: 1
    Accessible Car Park Equipment: Yes
    Cctv: No
    Url: https://www.nationalrail.co.uk/
    
    Parking 3:
    
    Spaces: 0
    Free: true
    Number Accessible Spaces: 1
    Accessible Car Park Equipment: Yes
    Cctv: No
    Url: https://www.nationalrail.co.uk/
    
    

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Hengoed station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Cycle Storage
  • Availability No
  • Closed Circuit TV YES Yes
  • Sheltered no
  • Spaces No

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL http://www.arrivatrainswales.co.uk

• Other transportation
  • Rail Replacement Services Wait on Park Road adjacent to station car park