Hengoed Train Station

• NO Waiting room
• YES Ticket machine
• NO Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • First Class Lounge No
  • Help Points No
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Accesible Ticket Machine

     The ticket machine takes debit and credit cards only. 

  • Helpline YES Yes
  • Helpline Contact Details 03333 211202
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Nearest Stations with Facilities

    To go to the Transport for Wales Active Travel Station Map please follow the below link. Please be advised that it is still in development and completion is expected at end of 2021. www.tfw.dev.activemap.co.uk

    
    Crs Code: YSM
  • Step Free Access

    Category B3

    Step free access to Platform 1 (to Cardiff) via a short path with a moderately steep gradient. Step free access to Platform 2 (to Rhymney) via a short but steep path from the car park.

    For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.

    
    Coverage: no Part Of Station
  • Step Free Access Coverage No Part of Station
  • Staff Help No platform staff available. Assistance is provided by the Conductor on the train.

• Restrooms
  • Toilets No
  • Baby Change No

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares http://www.arrivatrainswales.co.uk/revenueenforcementpolicy
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area No
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property Phone number: 03333 211 202
    
    Operator Name: Managed by Transport for Wales
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales (https://tfwrail.wales)
  • Information Systems DepartureScreensArrivalScreens
  • Lost Property Number 03333 211 202
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.64740601
  • Longitude -3.224137826

• Parking
  • Car Parking Details Parking 1:
    Email: [email protected]
    Phone number: 01443815588
    
    Address:
    Caerphilly County Borough
    
    
    Operator Name: Local Authority
    Name: Station Car Park
    Spaces: 55
    Free: true
    Number Accessible Spaces: 1
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Sunday - open 24h
    Url: https://www.nationalrail.co.uk/
    
    Parking 2:
    
    Spaces: 0
    Free: true
    Number Accessible Spaces: 1
    Accessible Car Park Equipment: Yes
    Cctv: No
    Url: https://www.nationalrail.co.uk/
    
    Parking 3:
    
    Spaces: 0
    Free: true
    Number Accessible Spaces: 1
    Accessible Car Park Equipment: Yes
    Cctv: No
    Url: https://www.nationalrail.co.uk/
    
    

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Hengoed station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Cycle Storage
  • Availability No
  • Closed Circuit TV YES Yes
  • Sheltered no
  • Spaces No

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Other transportation
  • Rail Replacement Services Wait on Park Road adjacent to station car park