Heathrow Terminals 2 & 3 (Rail Station Only)

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access No
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - 05:00 to 00:00
    Saturday - 05:00 to 00:00
    Sunday - 05:00 to 00:00
  • Booking Office Counter

    To be introduced April 2007

  • Helpline No
  • Step Free Access

    Level access to platforms, lifts to airport facilities. Ticket Office is step free.

    Wheelchair users can board trains with ease as the platforms are level with the trains.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note Various locations around station
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Ticketing Hours
  • Ticket Office Hours Monday - Sunday - 05:00 to 23:59

• Subway/transit
  • Metro: Availability YES Yes
  • Metro: Note Connection available with the London Underground (Piccadilly Line)

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change YES Yes
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley YES Yes
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.47273
  • Longitude -0.45072

• Rental Car
  • Availability YES Yes
  • Note In terminals

• Parking
  • Car Hire: Note In terminals

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available YES Yes
  • Station Amenities: Wi-Fi www.btwifi.com/find (http://www.btwifi.com/find)
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet No

• Cycle Storage
  • Availability No
  • Closed Circuit TV YES Yes
  • Note

    In terminals

  • Sheltered no
  • Spaces No

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note National Rail trains serving London Paddington National Express coaches to Victoria Coach Station and Gatwick Airport London Underground

• Baggage Services
  • Left Luggage: Available YES Yes
  • Left Luggage: Phone
    Operator Name: Excess Baggage Company
  • Left Luggage: URL https://www.left-baggage.co.uk/index/locations

• Taxi Information
  • Availability YES Yes
  • Note has taxi ranks at the airport terminals