Hadley Wood Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Friday - 06:35 to 10:00
    Saturday
    Sunday
  • Accesible Ticket Machine

    All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

    Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

  • Helpline YES Yes
  • Helpline Contact Details

    For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on:

    • Phone - 0800 058 2844
    • Textphone - 0800 138 1018
    
    Phone number: 0800 058 2844
    
  • Helpline Contact URL https://www.greatnorthernrail.com/travel-information/travel-help/assisted-travel/book-assistance-for-your-journey
  • Helpline Open Note

    The assisted travel helpline is not available on Christmas Day.

    
    
  • Step Free Access

    This is a Category B3 station: Step free access to/from platform 4 only (Northbound towards Potters Bar) via a moderate slope. Customers travelling towards London who require step-free access may use your ticket to travel (step free) northwards to Potters Bar station before catching a train towards London. The Hadley Wood Rail User Group has produced guidance on their website which can be found at http://www.hadleywood.org.uk/step-free-travel.html

    The Assistance Meeting Point is on platform 1.

    This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

    
    Coverage: partial Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

    If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

    • pressing the 'emergency & assisted travel' Help Point button
    • calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
    • texting us on 07970 511077

    We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

    Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

• Baggage Services
  • Left Luggage: Available No

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format can be found here (http://www.nationalrail.co.uk/posters/HDW.pdf)

• Cycle Storage
  • Availability No
  • Closed Circuit TV YES Yes
  • Sheltered No
  • Spaces No
  • Type Stands

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Hadley Wood station (http://btopenzone.hotspot-directory.com)
  • Telephone: Usage Type Cards And Coins

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The accessible toilet is located on platform 4 and is available during staffed hours.

• Station Location & Directions
  • Latitude 51.66841
  • Longitude -0.17653

• Station Information
  • ATM No
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property No
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property

    If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item.

    Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

    • London North Eastern Railway (LNER)
    • Greater Anglia
    • Transport for London including London Overground

    If you have found an item of lost property, please hand it in to a member of staff.

  • Lost Property Note Please visit www.greatnorthernrail.com/lostproperty and use the webform to register your lost item.
  • Staffing Level YES Yes

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:35 to 10:00
    Saturday
    Sunday

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Oyster Notes

    Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

  • Penalty Fares GN
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    For more information on using the Key smartcard, please visit the Key smartcard webpage on the Great Northern website.

• Taxi Information
  • Availability YES Yes
  • Note NO

• Other transportation
  • Rail Replacement Services

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/75 Nz7wn Hk Vcrniqpb4a M X N/5c2338ea4fd562f62fd8d88e95ba64f0/2023-09_ C I_ G N_ R R B_ H D W_ D R.pdf