Gatwick Airport Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • National Key Toilets YES Yes
  • Booking Office Counter

    Window 1 is at a compliant height

  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Sunday - open 24h
  • Helpline YES Yes
  • Helpline Contact Details

    If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] Phone - 0800 138 1016 Textphone - 0800 138 1018

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note

    The assisted helpline is not available on Christmas Day.

    
    
  • Impared Mobility Set Down

    Assistance is available within the station and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the relevant train operating company.

  • Step Free Access

    This is a Category B1 station: Step-free access to all platforms. Access to platforms 3 and 4 is via the station concourse (adistance of up to 190 metres if interchanging from other platforms). 

    The Assistance Meeting Point is the assistance desk on the main concourse

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note Ticket machines are located by the main ticket office. Pre-purchased tickets can be collected from ticket machines and the ticket office.
  • Oyster Notes

    Oyster top-up is only available from the self-service ticket machine. Pre-loaded Oyster Cards can be purchased at the ticket office.

  • Penalty Fares SN
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    For more information on using the Key smartcard, please visit: www.southernrailway.com/thekeysmartcard

• Ticketing Hours
  • Ticket Office Hours Monday - Sunday - open 24h

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    Platforms 1 and 2

• Rental Car
  • Availability YES Yes
  • Note YES Yes, various companies operate from both North and South airport terminals, 200 yards from the station.

• Parking
  • Car Hire: Note YES Yes, various companies operate from both North and South airport terminals, 200 yards from the station.
  • Car Parking Details
    Operator Name: Gatwick Airport
    Name: Airport Car Park
    Spaces: 0
    Number Accessible Spaces: 0
    Accessible Spaces Note:

    Blue Badge parking spaces.

    
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Station Location & Directions
  • Latitude 51.15648532
  • Longitude -0.161040264

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots near Gatwick Airport station (https://www.o2wifi.co.uk/hotspot/)   There is also free WiFi services inside the South Terminal building, powered by The Cloud
  • Telephone: Usage Type Cards And Coins

• Mail and Express Services
  • Post Box: Note

    Located in the Airport Terminal

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability No
  • Closed Circuit TV YES Yes
  • Sheltered no
  • Spaces No

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Available from airport.

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: Phone
    Operator Name: Excess Baggage Company
  • Left Luggage: URL https://www.excess-baggage.com/

• Airport
  • Availability YES Yes
  • Note Large international airport, the South Terminal is located adjacent to station. For flights to/from the North Terminal a short walk and monorail ride is necessary.

• Station Information
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Information desk located on station concourse adjacent to airport exit, manned 07:00-19:0, plus all Platforms and Ticket Office manned 24 hrs
  • ATM No
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area No
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property Phone number: 01293734888
    
    Operator Name: Excess Baggage Company
  • Lost Property Number 01293734888
  • Staffing Level YES Yes

• Taxi Information
  • Availability YES Yes
  • Note Taxis are located in the South Terminal bus Station, about 200 yards from station concourse through airport complex

• Other transportation
  • Rail Replacement Services

    The upper level of the bus station