Standalone QTT
Folkestone West Train Station
Folkestone West
Folkestone West station
Station Approach
off Shorncliffe Road
Folkestone
Kent
CT20 3PA
Ticket office opening hours:
Monday - Friday - 06:25 to 13:05
Saturday - 07:35 to 14:15
Sunday
- NO Waiting room
- YES Ticket machine
- YES Toilet
- YES Impaired Access Staff
Station facilities
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Ticketing Services & Information
- Oyster Pre-Pay No
- Pre-Purchase Collection YES Yes
- Ticket Machine YES Yes
- Customer Service Note Platform 1
- Penalty Fares SE
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Smartcard Notes
Smartcard Issued: Yes
Smartcard Validator: NoSeasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
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Ticketing Hours
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Ticket Office Hours
Monday - Friday - 06:25 to 13:05
Saturday - 07:35 to 14:15
Sunday
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Ticket Office Hours
Monday - Friday - 06:25 to 13:05
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Station Location & Directions
- Latitude 51.08458538
- Longitude 1.153912918
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Restrooms
- Toilets YES Yes
- Baby Change YES Yes
- Toilets Note Platform 1- Available during staffing hours
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Station Information
- Post Box No
- ATM No
- Baby Change YES Yes
- Bureau De Change No
- Lost Property YES Yes
- Shops No
- Seated Area YES Yes
- Station Buffet YES Yes
- Showers No
- Trolley No
- Wifi No
- Waiting Room No
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Lost Property
Phone number: 0345 322 7021
Operator Name: Southeastern Customer Services - Lost Property: URL https://www.nationalrail.co.uk/
- Customer Service Note 0345 322 7021
- Information Systems ArrivalScreens
- Lost Property Number 0345 322 7021
- Staffing Level YES Yes
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Parking
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Car Parking Details
Email: [email protected]
Phone number: 0330 333 9232
Operator Name: A P C O A Parking
Name: Station Car Park
Spaces: 215
Charges:
Off-peak: £5.10
PerHour: N/A
Daily: £5.60
Weekly: £24.70
Monthly: £80.80
ThreeMonthly: £242.20
SixMonthly: £486.00
Annual: £870.00
Saturday: £3.80
Sunday: £3.50
Number Accessible Spaces: 12
Accessible Spaces Note: Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Cctv: Yes
Open:
Monday - Friday - open 24h
Saturday - open 24h
Sunday - open 24h
Url: https://www.nationalrail.co.uk/
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Car Parking Details
Email: [email protected]
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Phones, Internet & Wi-fi
- Station Amenities: Telephone YES Yes
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around Folkestone West station (http://btopenzone.hotspot-directory.com)
- Telephone: Usage Type Cards And Coins
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Dining and Shopping
- Dining & Shopping: Shops No
- Dining & Shopping: Station Buffet YES Yes
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Cycle Storage
- Availability YES Yes
- Closed Circuit TV No
- Note You may leave your cycle in the rack provided however you do so at your own risk.
- Sheltered YES Yes
- Spaces 38
- Type Stands
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Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/FKW.pdf)
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Baggage Services
- Left Luggage: Available No
- Left Luggage: URL https://www.nationalrail.co.uk/
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Accessibility
- Accessible Public Telephones YES Yes
- Accessible Taxis No
- First Class Lounge No
- Help Points YES Yes
- Impaired Accessible Booking Office Counter YES Yes
- Impared Access Staff YES Yes
- Impared Access Ticket Gate No
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop No
- Impaired Mobility Set Down YES Yes
- National Key Toilets YES Yes
- Ramp for Train Access YES Yes
- Wheel chairs Available No
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Impaired Access Staff Help Hours
Monday - Friday - 06:25 to 13:05
Saturday - 07:35 to 14:15
Sunday -
Accessible Taxis
Accessible taxis are available to book
- Accesible Ticket Machine by entrance to platform 1
- Booking Office Counter There are standing height and wheelchair height ticket counters available.
- Customer Help Point On platform
- Helpline No
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Helpline Contact Details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Helpline Contact URL https://www.nationalrail.co.uk/
- Helpline Open Note *Helpline closed on Christmas Day
- National Key Toilets Platform 1 - Available during staffing hours
- Nearest Stations with Facilities AFK
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Step Free Access
Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step Free access to Platform 1 via main entrance off Shorncliffe Road. Step free access to platform 2 via side entrance off Station Road. Step access between platforms via station subway. Step free Interchange between platforms via steep roads is in excess of 500 metres.
Coverage: no Part Of Station - Step Free Access Coverage Whole Station
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Other transportation
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Rail Replacement Services
Station Road, platform 2 side of the station.
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Rail Replacement Services
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