Ely Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Impaired Access Staff Help Hours Saturday - 05:15 to 01:00
    Sunday - 08:00 to 01:00
  • Accessible Taxis

    Details of nearest taxis are shown on station information poster

  • Customer Help Point On each platform
  • Helpline YES Yes
  • Helpline Contact Details

    0800 028 28 78

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note

    08:00 - 20:00

    
    
  • Step Free Access

    This station has step free access to all platforms via a ramped subway.

    This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

    Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Assistance at this station is provided by a staff member during train service hours. Booking is recommended.

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares LE
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:00 to 20:00
    Saturday - 06:00 to 20:00
    Sunday - 08:30 to 18:30

• Station Information
  • ATM No
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property: URL https://www.greateranglia.co.uk/lost-property
  • Customer Service Note Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
  • Information Systems DepartureScreensAnnouncements
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 52.39124961
  • Longitude 0.266833823

• Parking
  • Car Parking Details Parking 1:
    Email: [email protected]
    
    Operator Name: National Car Parks Ltd
    Name: Station Car Park
    Spaces: 143
    Charges:
    Off-peak: £7.50
    Daily: £8.50
    Weekly: £32.00
    Monthly: £119.00
    ThreeMonthly: £337.00
    Annual: £1,181.00
    Saturday: £6.00
    Sunday: £6.00
    Note:

    £12 Weekend fare (from 1000 Friday - 0400 Monday)

    £60.00 Flexi ticket

    
    
    Number Accessible Spaces: 4
    Accessible Spaces Note:

    Parking is free for disabled customers displaying a valid International Blue Badge

    
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: http://www.ncp.co.uk
    
    Parking 2:
    Phone number: 0345 050 7080
    
    Operator Name: National Car Parks Ltd
    Name: Premium Bay
    Spaces: 9
    Charges:
    Annual: £1,680.00
    
    Number Accessible Spaces: 0
    Accessible Car Park Equipment: Yes
    Cctv: No
    Url: https://www.nationalrail.co.uk/
    
    

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Telephone: Usage Type Cards And Coins

• Mail and Express Services
  • Post Box: Note

    Post box is located on Platform 1

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV No
  • Cycle Hire: Note margin: 0in 0in 0pt;Bike & Go bicycles available for hire. More details: http://www.bikeandgo.co.uk/ (http://bikeandgo.co.uk/)
  • Location

    In station car park

  • Sheltered YES Yes
  • Spaces 330
  • Type
    Compounds
    Stands

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Other transportation
  • Cycle Hire YES Yes
  • Rail Replacement Services

    Replacement transport stop at station entrance