Elephant & Castle Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impaired Accessible Ticket Machines No
  • Induction Loop YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access No
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - 07:00 to 22:00
  • Impaired Access Staff Help Hours Monday - Friday - 05:45 to 23:15
    Saturday - 05:45 to 23:15
    Sunday - 09:00 to 21:00
  • Accessible Taxis No
  • Helpline YES Yes
  • Helpline Contact Details Please contact the helpline by phone on 0800 058 2844 or by emailing [email protected] to ensure that arrangements are in place.
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Nearest Stations with Facilities For information on other accessible stations please check www.thameslinkrailway.com/accesibility map
  • Step Free Access Steps to main entrance from street level and steps to all platforms.
    Coverage: no Part Of Station
  • Step Free Access Coverage No Part of Station
  • Staff Help Staffing hours are shown in the 'Staffing and General services' section, however staff may be involved in other activities during these hours so please do book assistance where possible.
  • Helpline Open Note The assisted helpline is not available on Christmas Day.
    

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Oyster Notes You can top up pay-as-you-go on Oyster using the self service ticket machines. Oyster Cards cannot be purchased at this station.
  • Penalty Fares TL
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    Smartcards are available online at: www.thameslinkrailway.com/thekeysmartcard

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 07:00 to 20:15

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property
    Operator Name: Please visit www.thameslinkrailway.com/lostproperty and use the webform to register your lost item.
  • Lost Property: URL http://www.thameslinkrailway.com/contact-us/lost-property/
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.49409
  • Longitude -0.09951

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around this station (http://btwifi.co.uk/find)
  • Telephone: Usage Type Cards And Coins

• Mail and Express Services
  • Post Box: Note Post box located in shopping centre near station entrance

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location Indoor
  • Sheltered YES Yes
  • Spaces 20
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format can be found here (http://www.nationalrail.co.uk/posters/EPH.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/www.firstcapitalconnect.co.uk/lostproperty

• Taxi Information
  • Availability YES Yes
  • Note YES

• Other transportation
  • Rail Replacement Services Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.