Elephant & Castle Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access No
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - 07:00 to 22:00
  • Impaired Access Staff Help Hours Monday - Friday - 05:00 to 00:30
    Saturday - 06:00 to 00:30
    Sunday - 09:00 to 00:00
  • Accessible Taxis No
  • Accesible Ticket Machine All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
  • Helpline YES Yes
  • Helpline Contact Details If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 058 2844 | Textphone - 0800 138 1018
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Step Free Access This is a Category C station: This station does not have step-free access. Assistance Meeting Point is the Ticket Office.
    Coverage: no Part Of Station
  • Step Free Access Coverage No Part of Station
  • Staff Help There is no ramp available to provide level access between train and platform at this station
  • Helpline Open Note The assisted helpline is not available on Christmas Day.
    

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Oyster Notes Top-Up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
  • Penalty Fares TL
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    For more information on using the Key smartcard, please visit: www.thameslinkrailway.com/thekeysmartcard

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 07:00 to 20:10
    Saturday - 06:40 to 20:10
    Sunday - 09:10 to 18:40

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property
    Operator Name: Please visit www.thameslinkrailway.com/lostproperty and use the webform to register your lost item.
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.49409
  • Longitude -0.09951

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around this station (http://btwifi.co.uk/find)
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV No

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format can be found here (http://www.nationalrail.co.uk/posters/EPH.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note YES

• Other transportation
  • Rail Replacement Services Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.