Standalone QTT
Elephant & Castle Train Station
Elephant & Castle
Elephant & Castle station
Elephant Road
Camberwell
London
SE17 1LB
Ticket office opening hours:
Monday - Friday - 07:00 to 20:10
Saturday - 06:40 to 20:10
Sunday - 09:10 to 18:40
- NO Waiting room
- YES Ticket machine
- YES Toilet
- YES Impaired Access Staff
Station facilities
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Accessibility
- Accessible Public Telephones No
- Accessible Taxis No
- First Class Lounge No
- Help Points YES Yes
- Impaired Accessible Booking Office Counter No
- Impared Access Staff YES Yes
- Impared Access Ticket Gate No
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop No
- Impaired Mobility Set Down No
- National Key Toilets No
- Ramp for Train Access No
- Wheel chairs Available No
- Impaired Access Helpline Hours Monday - Sunday - open 24h
-
Impaired Access Staff Help Hours
Monday - Friday - 05:00 to 00:30
Saturday - 06:00 to 00:30
Sunday - 09:00 to 00:00 -
Accessible Taxis
No
-
Accesible Ticket Machine
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
- Helpline YES Yes
-
Helpline Contact Details
For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on:
- Email - [email protected]
- Phone - 0800 058 2844
- Textphone - 0800 138 1018
Phone number: 0800 058 2844
- Helpline Contact URL https://www.thameslinkrailway.com/travel-information/travel-help/assisted-travel
-
Helpline Open Note
The assisted travel helpline is not available on Christmas Day.
-
Step Free Access
This is a Category C station: This station does not have step-free access.
Assistance Meeting Point is the Ticket Office.
This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
Coverage: no Part Of Station - Step Free Access Coverage No Part of Station
-
Staff Help
There is no ramp available to provide level access between train and platform at this station
-
Baggage Services
- Left Luggage: Available No
- Left Luggage: URL https://www.nationalrail.co.uk/
-
Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Information to plan your onward journey is available in a printable format can be found here (http://www.nationalrail.co.uk/posters/EPH.pdf)
-
Cycle Storage
- Availability No
- Closed Circuit TV No
- Sheltered No
- Spaces No
-
Dining and Shopping
- Dining & Shopping: Shops No
- Dining & Shopping: Station Buffet YES Yes
-
Phones, Internet & Wi-fi
- Station Amenities: Telephone No
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around this station (http://btwifi.co.uk/find)
- Telephone: Usage Type Cards And Coins
-
Restrooms
- Toilets YES Yes
- Baby Change YES Yes
-
Toilets Note
Platform 2
-
Station Location & Directions
- Latitude 51.49409
- Longitude -0.09951
-
Station Information
- ATM YES Yes
- Baby Change YES Yes
- Bureau De Change No
- Lost Property YES Yes
- Post Box No
- Shops No
- Seated Area YES Yes
- Station Buffet YES Yes
- Showers No
- Trolley No
- Wifi YES Yes
- Waiting Room No
-
Lost Property
Operator Name: Please visit www.thameslinkrailway.com/lostproperty and use the webform to register your lost item. If you have found an item of lost property, please hand it in at any of our ticket offices. - Lost Property: URL https://www.nationalrail.co.uk/
- Staffing Level YES Yes
-
Ticketing Hours
-
Ticket Office Hours
Monday - Friday - 07:00 to 20:10
Saturday - 06:40 to 20:10
Sunday - 09:10 to 18:40
-
Ticket Office Hours
Monday - Friday - 07:00 to 20:10
-
Ticketing Services & Information
- Oyster Pre-Pay YES Yes
- Pre-Purchase Collection YES Yes
- Ticket Machine YES Yes
-
Oyster Notes
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
- Penalty Fares TL
-
Smartcard Notes
Smartcard Issued: Yes
Smartcard Validator: YesFor more information on using the Key smartcard, please visit: www.thameslinkrailway.com/thekeysmartcard
-
Taxi Information
- Availability YES Yes
- Note YES
-
Other transportation
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Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/1l Rebjb1a L R5zwh G Mry39p/4ef3c1fc17f1e95990b70d2246a012c6/2023-09_ C I_ T L_ R R B_ E P H_ D R.pdf
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Rail Replacement Services
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