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Edinburgh Train Station

Edinburgh

Edinburgh station
Princes Street
Edinburgh
Lothian
EH1 1BB

GET DIRECTIONS

Ticket office opening hours:

Monday - Friday - 05:00 to 23:59
Saturday - 05:00 to 23:59
Sunday - 07:00 to 23:59

  • YES Waiting room
  • YES Ticket machine
  • YES Toilet
  • YES Impaired Access Staff

Station facilities

  • Mail and Express Services
    • Post Box: Note Located on the concourse
  • Restrooms
    • Toilets YES Yes
    • Baby Change YES Yes
  • Ticketing Services & Information
    • Oyster Pre-Pay No
    • Ticket Machine YES Yes
    • Customer Service Note In the Travel Centre
    • Smartcard Notes Smartcard Issued: No
      Smartcard Validator: No
  • Ticketing Hours
    • Ticket Office Hours Monday - Friday - 05:00 to 23:59
      Saturday - 05:00 to 23:59
      Sunday - 07:00 to 23:59
  • Subway/transit
    • Metro: Availability YES Yes
    • Metro: Note No metro available.
  • Station Information
    • ATM YES Yes
    • Baby Change YES Yes
    • Bureau De Change YES Yes
    • Lost Property 1
    • Post Box YES Yes
    • Shops YES Yes
    • Seated Area No
    • Station Buffet YES Yes
    • Showers No
    • Trolley YES Yes
    • Wifi YES Yes
    • Waiting Room YES Yes
    • Lost Property Phone number: 0330 024 0215

      Operator Name: Excess Baggage Company
    • Lost Property: URL https://www.nationalrail.co.uk/
    • Customer Service Note Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse
    • Information Systems DepartureScreensAnnouncementsArrivalScreens
    • Lost Property Number 0330 024 0215
    • Staffing Level YES Yes
  • Station Location & Directions
    • Latitude 55.95238716
    • Longitude -3.188221921
  • Accessibility
    • Accessible Public Telephones YES Yes
    • Accessible Taxis
    • First Class Lounge YES Yes
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter No
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate 1
    • Impaired Accessible Ticket Machines No
    • Induction Loop YES Yes
    • Impaired Mobility Set Down YES Yes
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available YES Yes
    • Impaired Access Staff Help Hours Monday - Friday - 04:00 to 00:45
      Saturday - 04:00 to 00:45
      Sunday - 06:00 to 00:45
    • Accessible Taxis

      Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts. 

    • Accesible Ticket Machine

      All Virgin Trains East Coast machines are DDA compliant in the Travel Centre

    • Booking Office Counter All ticket office windows are DDA complaint with lowered ledges for disabled passengers.

      No lowered counter

    • Customer Help Point There is a Customer Information Point in the Main Concourse opposite the main departure boards.
    • Helpline
    • Impared Access Ticket Gate Automatic Ticket Gates operate at Platforms 12-18.
    • Impared Mobility Set Down

      A drop off area is located at Calton Road, an assistance call point is located beside the lift.

      Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:

      • LNER - 03457 225 333
      • Avanti West Coast - 03453280253
      • ScotRail - 0845 6015 929
    • National Key Toilets

      At entrance to Public Toilets

    • Step Free Access

      There is step free access to all parts of the station with lifts and escalators giving access to the platforms


      Coverage: whole Station
    • Step Free Access Coverage Whole Station
    • Staff Help

      Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.

      The Mobility Assistance Room is located opposite platform 4.

  • Priority Lounge Information
    • First Class Lounge: Note

      Opening Hours

      London North Eastern Railway

      • Mon-Fri 06:30-21:00
      • Sat 09:00-17:30
      • Sun 09:45-19:00

      Located

      London North Eastern lounge is opposite platform 4

      Tickets Accepted in London North Eastern Railway First Class Lounge

      • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
      • Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
      • Any London North Eastern Railway First Class packages
      • First Advance (routed LNER & connections)
      • LNER First Class Reader Offer (routed LNER & connections)
      • LNER First Class Flat Fare (routed LNER & connections)
      • LNER Rewards First Class Leisure Single (routed LNER & connections)
      • LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
      • Inclusive Tour Tickets (eg. Superbreak)
      • Weekend First
      • Caledonian Sleeper First Class

      Restricted tickets
      All First Class tickets valid only on other train operators

      Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges.

      Facilities

      Toilets, Meeting rooms, TV, newspapers, screens with updated train information, telephone

      Refreshments

      Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

      Wi-Fi

      Yes

      Showers

      Accessible showers are currently unavailable due to refurbishment.

  • Parking
    • Car Parking Details

      To book online parking see http://www.trainstationparking.co.uk/ 


      Phone number: 0345 077 4224

      Operator Name: A P C O A
      Name: New Street: Long Stay
      Spaces: 617
      Charges:
      Off-peak: N/A
      PerHour: N/A
      Daily: N/A
      Weekly: N/A
      Monthly: N/A
      ThreeMonthly: N/A
      SixMonthly: N/A
      Annual: N/A
      Saturday: N/A
      Sunday: N/A

      Number Accessible Spaces: 16
      Accessible Spaces Note:

      Parking is chargeable for all vehicles. There is free short term parking for up to 40 minutes at New Street car park


      Accessible Car Park Equipment: Yes
      Cctv: Yes
      Open:
      Monday - Friday - 04:00 to 00:45
      Url: https://www.nationalrail.co.uk/
  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone YES Yes
    • Web Kiosk: Available No
    • Telephone: Usage Type Cards And Coins
  • Dining and Shopping
    • Dining & Shopping: Shops YES Yes
    • Dining & Shopping: Station Buffet YES Yes
  • Cycle Storage
    • Availability 1
    • Closed Circuit TV YES Yes
    • Location

      Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).

    • Note Please do not leave panniers, bags or trailers attached to bicycles or racks. Panniers, bags or trailers attached to bicycles will be removed and deposited in lost property, a fee may be charged for their return.
    • Sheltered YES Yes
    • Spaces 223
    • Type
      Stands
      Wheel Racks
  • Bus information
    • Bus Service: Availability YES Yes
    • Bus Service: Note Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com (http://www.lothianbuses.com) All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space. Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info (http://www.plusbus.info) Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com (http://www.edinburghtrams.com)
  • Baggage Services
    • Left Luggage: Available YES Yes
    • Left Luggage: Phone Phone number: 0131 516 9834

      Operator Name: Excess Baggage Company
    • Left Luggage: URL https://www.left-baggage.co.uk/index/locations
  • Airport
    • Availability YES Yes
    • Note Daily, frequent Airlink 100 express shuttle bus, operated by Lothian Buses. For details: www.lothianbuses.com (http://www.lothianbuses.com)  Through-tickets from National Rail stations to Edinburgh Airport are available via Edinburgh Waverley - ask for a EDINBURGH AIRPORT ticket (ticket code K671);
  • Taxi Information
    • Availability YES Yes
    • Note Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.
  • Other transportation
    • Rail Replacement Services

      Buses pick up/drop off outside the station on Jeffrey Street.

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