Durham Train Station
Durham Train Station
Durham
Durham station
North Road
Durham
County Durham
DH1 4RB
Ticket office opening hours:
Monday - Friday - 06:00 to 18:00
Saturday - 07:00 to 17:00
Sunday - 09:00 to 16:00
Durham at a glance
- Car parking
- Waiting room
- Ticket machine
- Toilet
- Wi-Fi
- Impaired Access Staff
- Impaired Access Step-Free Access
- Cycle storage availability
- Seated area
| Time | Destination | Platform |
|---|
Station Details
-
Accessibility
- Accessible Public Telephones YES Yes
- Accessible Taxis No
- First Class Lounge No
- Help Points YES Yes
- Impaired Accessible Booking Office Counter YES Yes
- Impared Access Staff YES Yes
- Impared Access Ticket Gate No
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop No
- Impaired Mobility Set Down YES Yes
- National Key Toilets YES Yes
- Ramp for Train Access YES Yes
- Wheel chairs Available YES Yes
-
Impaired Access Staff Help Hours
Monday - Friday - open 24h
Saturday - open 24h
Sunday - 07:00 to 23:59 -
Booking Office Counter
Available during Travel Centre opening times
- Helpline No
-
Helpline Contact Details
03457 225 225 or 18001 03457 225 225 (Text relay service)
- Helpline Contact URL https://www.nationalrail.co.uk/
-
National Key Toilets
The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on both platforms.
-
Step Free Access
https://www.orr.gov.uk/media/10955.
interchange between the platforms is via a subway. lift access available to the subway from both platforms. durham has two rnib 'maps for all' - one is located on the southbound side inside the portico as you approach the travel centre. the second is located on the northbound side to the left of the waiting room entrance doors beside the taxi rank.
staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
coverage: whole station">This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Interchange between the platforms is via a subway. Lift access available to the subway from both platforms. Durham has two RNIB 'Maps for All' - one is located on the southbound side inside the portico as you approach the Travel Centre. The second is located on the northbound side to the left of the waiting room entrance doors beside the taxi rank.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Coverage: whole Station - Step Free Access Coverage Whole Station
- Staff Help
-
Airport
- Availability YES Yes
- Note Durham Tees Valley Airport: Travel by train to Darlington station and then catch Arriva bus route 12 from near the station direct to the airport. For times: www.arrivabus.co.uk (http://www.arrivabus.co.uk) Newcastle Airport - Travel by train to Newcastle station, then catch metro direct to the airport. For times go to www.nexus.org.uk/metro (http://www.nexus.org.uk/metro)
-
Baggage Services
- Left Luggage: Available No
- Left Luggage: URL https://www.nationalrail.co.uk/
-
Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/DHM.pdf)
-
Cycle Storage
- Availability YES Yes
- Closed Circuit TV YES Yes
-
Location
North end of Platforms 1 and 2
-
Note
- Sheltered YES Yes
- Spaces 58
- Type Stands
-
Dining and Shopping
- Dining & Shopping: Shops No
- Dining & Shopping: Station Buffet YES Yes
-
Phones, Internet & Wi-fi
- Station Amenities: Telephone YES Yes
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around Durham station (http://btopenzone.hotspot-directory.com )
-
Parking
-
Car Parking Details
Parking 1:
Short Stay 30-60 mins - £2.50
Short Stay 61-120 mins - £4.50
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
Operator Name: London North Eastern Railway
Name: Station Car Park
Spaces: 423
Charges:
Off-peak: £8.00
PerHour: £2.75
Daily: £16.00
Weekly: £65.00
Monthly: £195.00
Annual: £1,650.00
Saturday: £8.00
Sunday: £8.00
Note:Short stay 21-60 mins - £2.75
Short stay 61-120 mins - £5.00
Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.
Simply purchase your ticket at the car park on the day.
Number Accessible Spaces: 11
Accessible Car Park Equipment: Yes
Cctv: No
Open:
Monday - Sunday - open 24h
Url: https://www.nationalrail.co.uk/
Parking 2:
Operator Name: London North Eastern Railway
Name: Short stay
Spaces: 0
Charges:
PerHour: £2.00
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Url: https://www.nationalrail.co.uk/
-
Car Parking Details
Parking 1:
-
Restrooms
- Toilets YES Yes
- Baby Change YES Yes
-
Toilets Note
The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms. Toilet opening hours are at all times that the station is open.
-
Station Location & Directions
- Latitude 54.77939227
- Longitude -1.581756017
-
Station Information
- ATM YES Yes
- Baby Change YES Yes
- Bureau De Change No
- Lost Property YES Yes
- Post Box YES Yes
- Shops No
- Seated Area YES Yes
- Station Buffet YES Yes
- Showers No
- Trolley YES Yes
- Wifi No
- Waiting Room YES Yes
-
Lost Property
Phone number: 01302 362175
- Lost Property: URL https://www.nationalrail.co.uk/
- Customer Service Note We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- Lost Property Number 01302 362175
- Staffing Level YES Yes
-
Ticketing Hours
-
Ticket Office Hours
Monday - Friday - 06:00 to 18:00
Saturday - 07:00 to 17:00
Sunday - 09:00 to 16:00
-
Ticket Office Hours
Monday - Friday - 06:00 to 18:00
-
Ticketing Services & Information
- Oyster Pre-Pay No
- Ticket Machine YES Yes
- Customer Service Note Four machines on Southbound platform and two Cash/Card machines on Northbound platform.
- Penalty Fares GR
-
Smartcard Notes
Smartcard Issued: Yes
Smartcard Validator: YesCollection is available for Smart tickets bought online.
-
Taxi Information
- Availability YES Yes
- Note Durham is alarge station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. To book a taxi in advance call 0191 371 2727.
-
Other transportation
-
Rail Replacement Services
Pick Up / Drop Off in the station car park.
-
Rail Replacement Services
Local Information
Local Information
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FAQ’s
How do I book a ticket?
You can book tickets via our website (at the top of this page) or via our Grand Central Rail app (available on Google Play and the App Store)
Can I get a refund if my plans change?
You can only refund tickets purchased through Grand Central.
Advance tickets are non-refundable, unless the service they were valid for is cancelled, disrupted or amended and, as a result, you choose not to travel.
If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, you can refund your tickets.
Find out more here.
Do you offer travel assistance?
Yes, you can book assistance in advance via Passenger Assistance to ensure a smooth journey.
How can I contact lost property?
If you think you’ve lost something at the station or on one of our trains, pleas contact the lost property team here.