Durham Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Help Points YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - 07:00 to 23:59
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Mobility Set Down YES Yes
  • Wheel chairs Available YES Yes
  • Booking Office Counter

    Available during Travel Centre opening times

  • Helpline No
  • Helpline Contact Details 03457 225 225 or 18001 03457 225 225 (Text relay service)
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • National Key Toilets The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on both platforms.
  • Step Free Access

    This station has step free access to all platforms.

    This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

    Interchange between the platforms is via a subway. Lift access available to the subway from both platforms. Durham has two RNIB 'Maps for All' - one is located on the southbound side inside the portico as you approach the Travel Centre. The second is located on the northbound side to the left of the waiting room entrance doors beside the taxi rank.

    Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

• Parking
  • Car Parking Details Parking 1:
    

    Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.

    Simply purchase your ticket at the car park on the day.   

     

    
    
    Operator Name: London North Eastern Railway
    Name: Station Car Park
    Spaces: 358
    Charges:
    Off-peak: £7.00
    PerHour: £2.00
    Daily: £15.00
    Weekly: £60.00
    Monthly: N/A
    ThreeMonthly: N/A
    SixMonthly: N/A
    Annual: £1650.00
    Saturday: £7.50
    Sunday: £7.50
    Note:

    Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.

    Simply purchase your ticket at the car park on the day.   

     

    
    
    Number Accessible Spaces: 11
    Accessible Spaces Note: Parking is free for customers parking in disabled spaces displaying a valid International Blue Badge
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Sunday - open 24h
    Url: https://www.nationalrail.co.uk/
    
    Parking 2:
    
    Operator Name: London North Eastern Railway
    Name: Short stay
    Charges:
    Off-peak: N/A
    PerHour: £2.00
    Daily: N/A
    Weekly: N/A
    Monthly: N/A
    ThreeMonthly: N/A
    SixMonthly: N/A
    Annual: N/A
    Saturday: N/A
    Sunday: N/A
    
    Cctv: No
    Url: https://www.nationalrail.co.uk/
    
    

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note Four machines on Southbound platform and two Cash/Card machines on Northbound platform.
  • Penalty Fares TP
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    Collection is available for Smart tickets bought online. 

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:00 to 18:00
    Saturday - 07:00 to 17:00
    Sunday - 09:00 to 16:00

• Station Location & Directions
  • Latitude 54.77939227
  • Longitude -1.581756017

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Durham station (http://btopenzone.hotspot-directory.com )

• Cycle Storage
  • Location

    North end of Platforms 1 and 2

  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Note

    
    

  • Sheltered YES Yes
  • Spaces 58
  • Type Stands

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/DHM.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Airport
  • Availability YES Yes
  • Note Durham Tees Valley Airport: Travel by train to Darlington station and then catch Arriva bus route 12 from near the station direct to the airport. For times: www.arrivabus.co.uk (http://www.arrivabus.co.uk) Newcastle Airport - Travel by train to Newcastle station, then catch metro direct to the airport. For times go to www.nexus.org.uk/metro (http://www.nexus.org.uk/metro)

• Station Information
  • ATM YES Yes
  • Trolley YES Yes
  • Lost Property Phone number: 01302 362175
    
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
  • Lost Property Number 01302 362175
  • Staffing Level YES Yes

• Restrooms
  • Toilets Note The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms. Toilet opening hours are at all times that the station is open.
  • Toilets YES Yes
  • Baby Change YES Yes

• Taxi Information
  • Availability YES Yes
  • Note Durham is alarge station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. To book a taxi in advance call 0191 371 2727.

• Other transportation
  • Rail Replacement Services

    Pick Up / Drop Off in the station car park.