Durham

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - 07:00 to 23:59
  • Booking Office Counter

    DDA compliant counter is available during Travel Centre opening times

  • Helpline No
  • National Key Toilets The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on both platforms.
  • Step Free Access

    Interchange between the platforms is via a subway. Lift access available to the subway from both platforms. Durham has two RNIB 'Maps for All' -one is located on the southbound side inside the portico as you approach the Travel Centre. The second is located on the northbound side to the left of the waiting room entrance doors beside the taxi rank

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note Four machines on Southbound platform and two Cash/Card machines on Northbound platform.
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Ticketing Hours
  • Ticket Office Hours Mon,Tue,Wed,Thu - 06:00 to 19:30
    Friday - 06:00 to 20:00
    Saturday - 06:00 to 19:00
    Sunday - 08:00 to 20:00

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property Phone number: 01302 362175
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
  • Lost Property Number 01302 362175
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 54.77939227
  • Longitude -1.581756017

• Airport
  • Availability YES Yes
  • Note Durham Tees Valley Airport: Travel by train to Darlington station and then catch Arriva bus route 12 from near the station direct to the airport. For times: www.arrivabus.co.uk (http://www.arrivabus.co.uk) Newcastle Airport - Travel by train to Newcastle station, then catch metro direct to the airport. For times go to www.nexus.org.uk/metro (http://www.nexus.org.uk/metro)

• Parking
  • Car Parking Details Parking 1:
    

    For a map of how to get to the car park, please click here.

    
    
    Operator Name: London North Eastern Railway
    Name: Station Car Park
    Spaces: 358
    Charges:
    Off-peak: £7.50
    PerHour: £2.50
    Daily: £14.50
    Weekly: £63.00
    Monthly: £225.00
    ThreeMonthly: £575.00
    SixMonthly: N/A
    Annual: £1665.00
    Saturday: £7.00
    Sunday: £7.00
    
    Number Accessible Spaces: 11
    Accessible Spaces Note: Parking is free for customers parking in disabled spaces displaying a valid International Blue Badge
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Sunday - open 24h
    Url: https://www.nationalrail.co.uk/
    
    Parking 2:
    
    Operator Name: London North Eastern Railway
    Name: Short stay
    Charges:
    Off-peak: N/A
    PerHour: £2.50
    Daily: N/A
    Weekly: N/A
    Monthly: N/A
    ThreeMonthly: N/A
    SixMonthly: N/A
    Annual: N/A
    Saturday: N/A
    Sunday: N/A
    
    Cctv: No
    Url: https://www.nationalrail.co.uk/
    
    

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Durham station (http://btopenzone.hotspot-directory.com )

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    North end of Platforms 1 and 2

  • Note

    
    

  • Sheltered YES Yes
  • Spaces 58
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/DHM.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note Durham is alarge station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. To book a taxi in advance call 0191 371 2727.

• Other transportation
  • Rail Replacement Services

    Pick Up / Drop Off in the station car park.