Derby Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
  • Customer Help Point Customer Information Desk
  • Helpline No
  • Helpline Contact Details

    08000 11 33 23

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Step Free Access

    Category A step free station. This station has step free access. There are lifts to all platforms. There is a subway to platforms 2,3,4 and 5. Platforms 6 and 7 are accessed by lift only.

    This station has tactile paving at the edges of all platforms and at the foot and top of stairwells.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Passenger Assistance meeting point is at the ticket gates.

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The toilets are located on Platform 1, Platform 2/3 and Platform 4/6. The National key toilets are located on Platform 1, Platform 2/3 and Platform 4/6; these toilets are operated by a radar key. The radar key is available from Customer Reception upon request. Toilet opening times:

    Weekdays (Mon - Fri) 04:55 : 22:45Saturday 04:55 : 22:45Sunday 06:20 : 23:00

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On the station concourse
  • Penalty Fares EM
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    Collect and top your Smartcard at this location

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 04:55 to 22:45
    Saturday - 04:55 to 22:45
    Sunday - 06:20 to 23:00

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property No
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property Phone number: 03457 125678
    
    Operator Name: E M R lost property office is located at Nottingham. We will try to contact the owner if they can be identified, the item will be kept for 3 months (unless it is perishable) and a record is kept.
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Lost Property Number 03457 125678
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 52.91618036
  • Longitude -1.463073262

• Airport
  • Availability YES Yes
  • Note KinchBus operate a daily, 24-hour, regular Skylink service from Derby station direct to East Midlands Airport. For details: www.skylink.co.uk (http://www.skylink.co.uk)

• Priority Lounge Information
  • First Class Lounge: Note

    Located

    Platform 6 and 7 Currently Closed

    Tickets Accepted

    All First Class tickets

    Facilities

    Screens with updated train information

    Refreshments

    Complimentary tea and coffee, biscuits and snacks

    Wi-Fi

    Yes

• Parking
  • Car Parking Details

    Derby Zone 3, car parking is available

    Daily - £11.50, Off Peak - £7.00

    Evening car parking at £2.00 is available at all Derby car parks between 1800 to 0230

    
    Phone number: 03457 125 678
    
    Operator Name: East Midlands Railway
    Name: Station Car Park
    Spaces: 568
    Charges:
    Daily: £14.50
    Weekly: £44.00
    Monthly: £145.00
    ThreeMonthly: £392.00
    Annual: £1,380.00
    Saturday: £6.00
    Sunday: £6.00
    Note:

    Derby Zone 3, car parking is available

    Daily - £11.50, Off Peak - £7.00

    Evening car parking at £2.00 is available at all Derby car parks between 1800 to 0230

    
    
    Number Accessible Spaces: 25
    Accessible Car Park Equipment: Yes
    Accessible Car Park Equipment Note:

    There is step free access from the car parks to the station.

    
    Cctv: No
    Open:
    - open 24h
    - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Derby station (http://btopenzone.hotspot-directory.com )

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    Located in North Car Park

  • Sheltered YES Yes
  • Spaces 204
  • Type Racks

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/DBY.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note On station forecourt

• Other transportation
  • Rail Replacement Services

    From the rear of the station, at the Pride Park exit