Derby Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • First Class Lounge YES Yes
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
  • Customer Help Point Customer Information Desk
  • Helpline No
  • Helpline Contact Details

    This station has a Passenger Assistance meeting point - situated in the ticket office. Alternatively you can meet our team at the ticket gates.

  • Step Free Access

    Category A step free station. This station has step free access. There are lifts to all platforms. There is a subway to platforms 2,3,4 and 5. Platforms 6 and 7 are accessed by lift only.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note The toilets are located on Platform 1, Platform 2/3 and Platform 4/6. The National key toilets are located on Platform 1, Platform 2/3 and Platform 4/6; these toilets are operated by a radar key. The radar key is available from Customer Reception upon request.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On the station concourse
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    Collect and top your Smartcard at this location

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 04:55 to 22:45
    Saturday - 04:55 to 22:45
    Sunday - 06:20 to 23:00

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property No
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property Phone number: 03457 125678
    
    Operator Name: E M R lost property office is located at Nottingham. We will try to contact the owner if they can be identified, the item will be kept for 3 months (unless it is perishable) and a record is kept.
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Lost Property Number 03457 125678
  • Staffing Level YES Yes

• Station Seating Areas
  • First Class Lounge Hours Monday - Friday - 06:00 to 12:30

• Station Location & Directions
  • Latitude 52.91618036
  • Longitude -1.463073262

• Airport
  • Availability YES Yes
  • Note KinchBus operate a daily, 24-hour, regular Skylink service from Derby station direct to East Midlands Airport. For details: www.skylink.co.uk (http://www.skylink.co.uk)

• Priority Lounge Information
  • First Class Lounge: Note

    Located

    Platform 6 and 7 Open Monday to Friday 0600 to 1800 (not open on Bank Holidays)

    Tickets Accepted

    All First Class tickets

    Facilities

    Screens with updated train information

    Refreshments

    Complimentary tea and coffee, biscuits and snacks

    Wi-Fi

    Yes

• Parking
  • Car Parking Details

    Derby Zone 3, car parking is available

    Daily - £11.50, Off Peak - £7.00

    Evening car parking at £2.00 is available at all Derby car parks between 1800 to 0230

    
    Phone number: 03457 125 678
    
    Operator Name: EMR
    Name: Station Car Park
    Spaces: 609
    Charges:
    Off-peak: £7.50
    PerHour: N/A
    Daily: £14.50
    Weekly: £53.00
    Monthly: £169.00
    ThreeMonthly: £493.00
    SixMonthly: N/A
    Annual: £1317.00
    Saturday: £7.50
    Sunday: £7.50
    Note:

    Derby Zone 3, car parking is available

    Daily - £11.50, Off Peak - £7.00

    Evening car parking at £2.00 is available at all Derby car parks between 1800 to 0230

    
    
    Number Accessible Spaces: 18
    Accessible Car Park Equipment: Yes
    Accessible Car Park Equipment Note:

    There is step free access from the car parks to the station. 

    
    Cctv: No
    Open:
    - open 24h
    - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Derby station (http://btopenzone.hotspot-directory.com )

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location Located in North Car Park
  • Sheltered YES Yes
  • Spaces 204
  • Type Wheel Racks

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/DBY.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note On station forecourt

• Other transportation
  • Rail Replacement Services From the rear of the station, at the Pride Park exit