Cradley Heath Train Station

• YES Waiting room
• YES Ticket machine
• NO Toilet
• YES Impaired Access Staff

Station facilities

• Restrooms
  • Toilets No
  • Baby Change No
  • Toilets Note The nearest accessible toilets are located in the the Bus Station adjacent to the station and maintained by TfWM.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note A Ticket Vending Machine is located in the Booking Hall.
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:00 to 20:00
    Saturday - 07:00 to 20:00
    Sunday - 09:15 to 18:00

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note lang=EN margin: 0px; margin: 0px 0px 13px; lang=EN Please contact our Contact Centre team on: 0333 311 0039 . lang=EN Who are open during the following times: margin: 0px 0px 13px; lang=EN Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. margin: 0px 0px 13px; **Cradley Heath Station is accredited by the Secure Station Scheme** margin: 0px 0px 13px;
  • Information Systems DepartureScreensAnnouncements
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 52.46966253
  • Longitude -2.090490391

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate
  • Impaired Accessible Ticket Machines No
  • Induction Loop YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 22:00
  • Impaired Access Staff Help Hours Monday - Friday - 06:00 to 20:00
    Saturday - 07:00 to 20:00
    Sunday - 09:15 to 18:00
  • Accessible Taxis

    Accessible taxis are not available

  • Accesible Ticket Machine

    A Ticket Vending Machine is available in the Booking Hall.

  • Booking Office Counter

    An accessible ticket counter has now been installed at Cradley Heath.

  • Customer Help Point On both platforms
  • Helpline 1
  • Helpline Contact Details 0800 0248998
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
    
  • Step Free Access

    Level access to Booking Hall and Birmingham platform. Also step-free side gate. Step free entrance to Kidderminster platform via ramp. Access between platforms from Birmingham side via footbridge with 28 steps up and 30 down. Alternative step-free route between platforms via pavement and level crossing with narrow pavement - 110m.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station

• Parking
  • Car Parking Details
    Operator Name: Network West Midlands
    Name: Station Car Park
    Spaces: 243
    Free: true
    Number Accessible Spaces: 12
    Accessible Spaces Note: Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Cradley Heath station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Cycle Storage
  • Availability 1
  • Closed Circuit TV YES Yes
  • Sheltered No
  • Spaces 26
  • Type
    Stands
    Lockers

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/CRA.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note Royal 01384 411777 Skyline 01384 633333

• Other transportation
  • Rail Replacement Services

    In the event of engineering the bus/coach will collect from: Picks up/sets down on Forge Lane, immediately in front of the station entrance.