Chester Road Train Station
Chester Road Train Station
Chester Road
Chester Road station
Station Approach
Chester Road
Sutton Coldfield
West Midlands
B73 5JS
Ticket office opening hours:
Mon,Tue,Wed,Thu - 06:00 to 19:00
Friday - 07:00 to 20:00
Saturday - 08:00 to 20:00
Sunday - 09:00 to 16:00
Chester Road at a glance
- Car parking
- Waiting room
- Ticket machine
- Toilet
- Wi-Fi
- Impaired Access Staff
- Impaired Access Step-Free Access
- Cycle storage availability
- Seated area
| Time | Destination | Platform |
|---|
Station Details
-
Accessibility
- Accessible Public Telephones YES Yes
- Accessible Taxis
- First Class Lounge
- Help Points YES Yes
- Impaired Accessible Booking Office Counter No
- Impared Access Staff YES Yes
- Impared Access Ticket Gate
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop YES Yes
- Impaired Mobility Set Down YES Yes
- National Key Toilets No
- Ramp for Train Access YES Yes
- Wheel chairs Available No
- Impaired Access Helpline Hours Monday - Sunday - open 24h
-
Impaired Access Staff Help Hours
Mon,Tue,Wed,Thu - 06:00 to 19:00
Friday - 07:00 to 20:00
Saturday - 08:00 to 20:00
Sunday - 09:00 to 16:00 -
Accessible Taxis
Accessible taxis are not available
-
Accesible Ticket Machine
A Ticket Vending Machine is available in the station entrance area to Platform 2.
-
Booking Office Counter
staff will come out
- Customer Help Point On both platforms
- Helpline 1
-
Helpline Contact Details
0800 0248998
- Helpline Contact URL https://www.nationalrail.co.uk/
-
Helpline Open Note
24 hours, 7 days a week (except Christmas Day and Boxing Day)
-
Impared Mobility Set Down
Slope entrance to station from Bus stop. Ramps to platforms 120m.
-
Step Free Access
https://www.orr.gov.uk/media/10955
the assistance meeting point is at the ticket office during 'staff help available opening times' when station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
coverage: partial station">This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
Coverage: partial Station - Step Free Access Coverage Whole Station
-
Staff Help
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
-
Baggage Services
- Left Luggage: Available No
- Left Luggage: URL https://www.nationalrail.co.uk/
-
Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/CRD.pdf)
-
Cycle Storage
- Availability 1
- Closed Circuit TV YES Yes
- Sheltered No
- Spaces 10
- Type Stands
-
Dining and Shopping
- Dining & Shopping: Shops No
- Dining & Shopping: Station Buffet No
-
Phones, Internet & Wi-fi
- Station Amenities: Telephone YES Yes
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around Chester Road station (http://btopenzone.hotspot-directory.com )
- Telephone: Usage Type Cards And Coins
-
Parking
- Car Parking Details
-
Restrooms
- Toilets No
- Baby Change No
-
Toilets Note
N/A
-
Station Location & Directions
- Latitude 52.53565641
- Longitude -1.832473808
-
Station Information
- ATM No
- Baby Change No
- Bureau De Change No
- Lost Property
- Post Box No
- Shops No
- Seated Area YES Yes
- Station Buffet No
- Showers No
- Trolley No
- Wifi No
- Waiting Room YES Yes
- Lost Property: URL https://www.nationalrail.co.uk/
- Customer Service Note line-height: 16.8pt; lang=EN Please contact our Contact Centreteam on: 0333 311 0039 . lang=EN Who are open during the following times: line-height: 16.8pt; lang=EN Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Chester Road is acredited by the Secure Station Scheme**
- Information Systems DepartureScreensAnnouncements
- Staffing Level YES Yes
-
Ticketing Hours
-
Ticket Office Hours
Mon,Tue,Wed,Thu - 06:00 to 19:00
Friday - 07:00 to 20:00
Saturday - 08:00 to 20:00
Sunday - 09:00 to 16:00
-
Ticket Office Hours
Mon,Tue,Wed,Thu - 06:00 to 19:00
-
Ticketing Services & Information
- Oyster Pre-Pay No
- Pre-Purchase Collection YES Yes
- Ticket Machine YES Yes
- Customer Service Note A Ticket Vending Machine is located in the station entrance to Platform 2.
- Penalty Fares LM
-
Smartcard Notes
Smartcard Issued: No
Smartcard Validator: No
-
Taxi Information
- Availability YES Yes
- Note Sutton Radio 0121 311 1113 Parkers 0121 355 6969
-
Other transportation
-
Rail Replacement Services
please click here for walking directions from the station to the rail replacement bus stop.
please click here for a directional video to the rail replacement bus stop.
">Rail replacement vehicles will operate from the bus stops on Chester Road, near to the junction with Green Lane.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
Please click here for a directional video to the rail replacement bus stop.
-
Rail Replacement Services
please click here for walking directions from the station to the rail replacement bus stop.
Local Information
Local Information
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FAQ’s
How do I book a ticket?
You can book tickets via our website (at the top of this page) or via our Grand Central Rail app (available on Google Play and the App Store)
Can I get a refund if my plans change?
You can only refund tickets purchased through Grand Central.
Advance tickets are non-refundable, unless the service they were valid for is cancelled, disrupted or amended and, as a result, you choose not to travel.
If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, you can refund your tickets.
Find out more here.
Do you offer travel assistance?
Yes, you can book assistance in advance via Passenger Assistance to ensure a smooth journey.
How can I contact lost property?
If you think you’ve lost something at the station or on one of our trains, pleas contact the lost property team here.