Chester Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points No
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Impaired Access Staff Help Hours Monday - Sunday - 03:00 to 01:00
  • Helpline YES Yes
  • Helpline Contact Details

    03333 211202

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Step Free Access

    Category A.

    Step free access is available to all platforms via lifts.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note There are 3 machines next to the ticket barrier
  • Penalty Fares AW
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:40 to 21:40
    Saturday - 05:40 to 21:40
    Sunday - 07:10 to 20:40

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property Phone number: 03333 211 202
    
    Operator Name: Transport for Wales
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales (https://tfwrail.wales)
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 03333 211 202
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 53.19683958
  • Longitude -2.880125588

• Parking
  • Car Parking Details Parking 1:
    
    Operator Name: A P C O A
    Name: Chester East
    Spaces: 113
    Number Accessible Spaces: 6
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.apcoa.co.uk/tfwr
    
    Parking 2:
    
    Operator Name: A P C O A
    Name: Chester West
    Spaces: 123
    Number Accessible Spaces: 6
    Accessible Car Park Equipment: Yes
    Accessible Car Park Equipment Note:

    This car park is accredited with a Disabled Parking Award run by D M U K. Visit https://www.disabledmotoring.org for further information.

    
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.apcoa.co.uk/tfwr
    
    

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Chester station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Mail and Express Services
  • Post Box: Note

    Located on the platform(s).

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    On the concourse

  • Note

    Cycle Storage is located behind the buffet on the main concourse.

  • Sheltered YES Yes
  • Spaces 76
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus (http://www.firstgroup.com/ukbus) and www.arrivabus.co.uk (http://www.arrivabus.co.uk/)Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info (http://www.PlusBus.info/) There is a RailLink bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: Phone
    Operator Name: Due to security reasons all left luggage facilities have been withdrawn.
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note Outside the station front

• Other transportation
  • Rail Replacement Services

    The rail replacement bus stop is the local bus stop near the station.