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Chester Train Station

Chester Train Station

Chester

Chester Station

City Road
Chester
Cheshire
CH1 3DR

Ticket office opening hours:

Saturday - 07:00 to 22:30
Sunday - 08:00 to 22:30

GET DIRECTIONS

Chester at a glance

  • Car parking
  • Waiting room
  • Ticket machine
  • Toilet
  • Wi-Fi
  • Impaired Access Staff
  • Impaired Access Step-Free Access
  • Cycle storage availability
  • Seated area
Live Departures
Live Arrivals
Time Destination Platform

Station Details

  • Accessibility

    • Accessible Public Telephones No
    • Accessible Taxis YES Yes
    • First Class Lounge No
    • Help Points No
    • Impaired Accessible Booking Office Counter YES Yes
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate YES Yes
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop No
    • Impaired Mobility Set Down No
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available YES Yes
    • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
    • Impaired Access Staff Help Hours Monday - Sunday - 03:00 to 01:00
    • Accessible Taxis

      Outside the station.

    • Accesible Ticket Machine

      Ticket machines are located next to the ticket barriers. They have touchscreen controls.
    • Helpline YES Yes
    • Helpline Contact Details

      03333 211202
    • Helpline Contact URL https://www.nationalrail.co.uk/
    • Impared Access Ticket Gate

      Wide aisle gates available.

    • Impared Mobility Set Down

      There's an unmarked location, outside the station.

    • National Key Toilets

      Platforms 4-7.
    • Step Free Access

      Category A.

      Step free access is available to all platforms via lifts.


      Coverage: whole Station
    • Step Free Access Coverage Whole Station
    • Staff Help

      The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.

  • Baggage Services

    • Left Luggage: Available No
    • Left Luggage: Phone
      Operator Name: Due to security reasons all left luggage facilities have been withdrawn.
    • Left Luggage: URL https://www.nationalrail.co.uk/

  • Bus information

    • Bus Service: Availability YES Yes
    • Bus Service: Note First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus (http://www.firstgroup.com/ukbus) and www.arrivabus.co.uk (http://www.arrivabus.co.uk/)Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info (http://www.PlusBus.info/) There is a RailLink bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.

  • Cycle Storage

    • Availability YES Yes
    • Closed Circuit TV YES Yes
    • Location

      Two tier rack cycle parking spaces provide for up to 76 bicycles to be parked.

      To access them if you enter from City Road onto the station concourse, you need to turn right and continue along the side of the main station building, pass the current ticket office. and you will see the cycle parking in front of you, adjacent to the British Transport Police offices If entering the station from the direction of the Carriage Shed direction, will pass the cycle parking on route.
    • Note

      Cycle Storage is located behind the buffet on the main concourse.
    • Sheltered YES Yes
    • Spaces 76
    • Type Stands

  • Dining and Shopping

    • Dining & Shopping: Shops YES Yes
    • Dining & Shopping: Station Buffet YES Yes

  • Mail and Express Services

    • Post Box: Note

      Located on the platform(s).

  • Phones, Internet & Wi-fi

    • Station Amenities: Telephone No
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around Chester station (http://btopenzone.hotspot-directory.com )
    • Telephone: Usage Type Cards And Coins

  • Parking

    • Car Parking Details https://www.disabledmotoring.org for further information.


      cctv: no
      open:
      monday - sunday - open 24h
      url: https://www.apcoa.co.uk/tfwr

      ">Parking 1:

      Operator Name: A P C O A
      Name: Chester East
      Spaces: 113
      Number Accessible Spaces: 6
      Accessible Car Park Equipment: Yes
      Cctv: Yes
      Open:
      Monday - Sunday - open 24h
      Url: https://www.apcoa.co.uk/tfwr

      Parking 2:

      Operator Name: A P C O A
      Name: Chester West
      Spaces: 123
      Number Accessible Spaces: 6
      Accessible Car Park Equipment: Yes
      Accessible Car Park Equipment Note:

      This car park is accredited with a Disabled Parking Award run by D M U K. Visit https://www.disabledmotoring.org for further information.


      Cctv: No
      Open:
      Monday - Sunday - open 24h
      Url: https://www.apcoa.co.uk/tfwr

  • Restrooms

    • Toilets YES Yes
    • Baby Change YES Yes
    • Toilets Note

      The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.

  • Station Location & Directions

    • Latitude 53.19683958
    • Longitude -2.880125588

  • Station Information

    • ATM No
    • Baby Change YES Yes
    • Bureau De Change No
    • Lost Property YES Yes
    • Post Box YES Yes
    • Shops YES Yes
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley No
    • Wifi No
    • Waiting Room YES Yes
    • Lost Property transport for wales">Phone number: 03333 211 202

      Operator Name: Transport for Wales
    • Lost Property: URL https://www.nationalrail.co.uk/
    • Customer Service Note Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales (https://tfwrail.wales)
    • Information Systems DepartureScreensAnnouncementsArrivalScreens
    • Lost Property Number 03333 211 202
    • Staffing Level YES Yes

  • Ticketing Hours

    • Ticket Office Hours Saturday - 07:00 to 22:30
      Sunday - 08:00 to 22:30

  • Ticketing Services & Information

    • Oyster Pre-Pay No
    • Ticket Machine YES Yes
    • Customer Service Note There are 3 machines next to the ticket barrier
    • Penalty Fares AW
    • Smartcard Notes Smartcard Issued: No
      Smartcard Validator: No

  • Taxi Information

    • Availability YES Yes
    • Note Outside the station front

  • Other transportation

    • Rail Replacement Services

      The rail replacement bus stop is the local bus stop at the front of the station.

      From 22 March 2025 the rail replacement bus stop will move to local bus stop (S2) on City Rd, next to The Queen at Chester Hotel.

Local Information

Local Information

FAQ’s

    How do I book a ticket?

    You can book tickets via our website (at the top of this page) or via our Grand Central Rail app (available on Google Play and the App Store)

    Can I get a refund if my plans change?

    You can only refund tickets purchased through Grand Central. 

     

    Advance tickets are non-refundable, unless the service they were valid for is cancelled, disrupted or amended and, as a result, you choose not to travel.

     

    If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, you can refund your tickets.

     

    Find out more here.

    Do you offer travel assistance?

    Yes, you can book assistance in advance via Passenger Assistance to ensure a smooth journey.

    How can I contact lost property?

    If you think you’ve lost something at the station or on one of our trains, pleas contact the lost property team here.