Chepstow Train Station
Chepstow Train Station
Chepstow
Chepstow station
Station Road
Chepstow
Monmouthshire
NP16 5PD
Ticket office opening hours:
Monday - Friday - 06:30 to 17:30
Saturday - 08:00 to 13:00
Sunday
Chepstow at a glance
- Car parking
- Waiting room
- Ticket machine
- Toilet
- Wi-Fi
- Impaired Access Staff
- Impaired Access Step-Free Access
- Cycle storage availability
- Seated area
| Time | Destination | Platform |
|---|
Station Details
-
Accessibility
- Accessible Public Telephones No
- Accessible Taxis No
- First Class Lounge No
- Help Points No
- Impaired Accessible Booking Office Counter No
- Impared Access Staff YES Yes
- Impared Access Ticket Gate No
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop No
- Impaired Mobility Set Down YES Yes
- National Key Toilets No
- Ramp for Train Access YES Yes
- Wheel chairs Available No
- Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
-
Accesible Ticket Machine
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. Ticket machines are touchscreen.
- Helpline YES Yes
-
Helpline Contact Details
03333 211202
- Helpline Contact URL https://www.nationalrail.co.uk/
-
Impared Mobility Set Down
Set down and pick up outside the station entrance.
-
Step Free Access
Category B3.
Step free access is available to Platform 2 (to Gloucester). Platform 1 (for Newport) is only accessible via a footbridge.
Coverage: partial Station - Step Free Access Coverage No Part of Station
-
Staff Help
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
-
Baggage Services
- Left Luggage: Available No
- Left Luggage: URL https://www.nationalrail.co.uk/
-
Cycle Storage
- Availability No
- Closed Circuit TV No
- Sheltered No
- Spaces No
-
Dining and Shopping
- Dining & Shopping: Shops No
- Dining & Shopping: Station Buffet YES Yes
-
Phones, Internet & Wi-fi
- Station Amenities: Telephone No
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around Chepstow station (http://btopenzone.hotspot-directory.com )
-
Parking
-
Car Parking Details
Phone number: 03333 211 202
Operator Name: Transport for Wales
Name: Chepstow Station Car Park
Spaces: 11
Free: true
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: No
Open:
Monday - Sunday - open 24h
Url: https://www.nationalrail.co.uk/
-
Car Parking Details
Phone number: 03333 211 202
-
Restrooms
- Toilets No
- Baby Change No
-
Station Location & Directions
- Latitude 51.64017494
- Longitude -2.671914115
-
Station Information
- ATM No
- Baby Change No
- Bureau De Change No
- Lost Property YES Yes
- Post Box No
- Shops No
- Seated Area YES Yes
- Station Buffet YES Yes
- Showers No
- Trolley No
- Wifi YES Yes
- Waiting Room No
-
Lost Property
transport for wales">Phone number: 03333 211 202
Operator Name: Transport for Wales - Lost Property: URL https://www.nationalrail.co.uk/
- Customer Service Note Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales (https://tfwrail.wales)
- Information Systems DepartureScreens
- Lost Property Number 03333 211 202
- Staffing Level YES Yes
-
Ticketing Hours
-
Ticket Office Hours
Monday - Friday - 06:30 to 17:30
Saturday - 08:00 to 13:00
Sunday
-
Ticket Office Hours
Monday - Friday - 06:30 to 17:30
-
Ticketing Services & Information
- Oyster Pre-Pay No
- Ticket Machine YES Yes
-
Penalty Fares
Train Operator: AW
Url: https://tfwrail.wales/policies-and-reports/revenue-protection-policy -
Smartcard Notes
Smartcard Issued: No
Smartcard Validator: YesLoad a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.
-
Taxi Information
- Availability YES Yes
- Note There is a taxi rank outside the front of the station.
-
Other transportation
-
Rail Replacement Services
The rail replacement bus stop is in the Station car park.
-
Rail Replacement Services
Local Information
Local Information
- {{item.label}}
FAQ’s
How do I book a ticket?
You can book tickets via our website (at the top of this page) or via our Grand Central Rail app (available on Google Play and the App Store)
Can I get a refund if my plans change?
You can only refund tickets purchased through Grand Central.
Advance tickets are non-refundable, unless the service they were valid for is cancelled, disrupted or amended and, as a result, you choose not to travel.
If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, you can refund your tickets.
Find out more here.
Do you offer travel assistance?
Yes, you can book assistance in advance via Passenger Assistance to ensure a smooth journey.
How can I contact lost property?
If you think you’ve lost something at the station or on one of our trains, pleas contact the lost property team here.