Chepstow Train Station

• NO Waiting room
• YES Ticket machine
• NO Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • National Key Toilets No
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Accessible Public Telephones No
  • Accessible Taxis
  • First Class Lounge
  • Help Points No
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Accesible Ticket Machine

    The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.

  • Helpline 1
  • Helpline Contact Details

    03333 211202

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Mobility Set Down

    Set down and pick up outside the station entrance.

  • Step Free Access

    Category B3.

    Step free access is available to Platform 1 (to Gloucester).  Platform 2 (for Newport) is only accessible via a footbridge.

    
    Coverage: partial Station
  • Step Free Access Coverage No Part of Station
  • Staff Help

    There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:30 to 17:30
    Saturday - 08:00 to 13:00

• Restrooms
  • Toilets No
  • Baby Change No

• Parking
  • Car Parking Details Phone number: 03333 211 202
    
    Operator Name: Transport for Wales
    Name: Chepstow Station Car Park
    Spaces: 11
    Free: true
    Number Accessible Spaces: 0
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Friday - open 24h
    Url: https://www.nationalrail.co.uk/

• Cycle Storage
  • Availability
  • Closed Circuit TV No
  • Sheltered No
  • Spaces No

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Penalty Fares
    Train Operator: AW
    Url: https://tfwrail.wales/policies-and-reports/revenue-protection-policy
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.

• Station Information
  • Customer Service Note Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales (https://tfwrail.wales)
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property 1
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property Phone number: 03333 211 202
    
    Operator Name: Transport for Wales
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Information Systems DepartureScreens
  • Lost Property Number 03333 211 202
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.64017494
  • Longitude -2.671914115

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Chepstow station (http://btopenzone.hotspot-directory.com )

• Taxi Information
  • Availability YES Yes
  • Note There is a taxi rank outside the front of the station. 

• Other transportation
  • Rail Replacement Services

    The rail replacement bus stop is in the station car park.