Chepstow

• NO Waiting room
• NO Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impaired Accessible Ticket Machines No
  • Induction Loop YES Yes
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Helpline YES Yes
  • Helpline Contact Details 03333 211202
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Mobility Set Down Set down and pick up outside the station entrance.
  • Step Free Access

    Platform 2 (for Newport) is not accessible to wheelchair users due to a stepped footbridge.

    The nearest fully accessible stations are Lydney and Severn Tunnel Junction.

    
    Coverage: no Part Of Station
  • Step Free Access Coverage No Part of Station
  • Staff Help No platform staff available. Assistance is provided by the Conductor on the train.

• Restrooms
  • Toilets YES Yes
  • Baby Change No

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine No
  • Penalty Fares http://www.arrivatrainswales.co.uk/revenueenforcementpolicy
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Ticketing Hours
  • Ticket Office Hours Mon,Tue,Wed,Thu - 06:00 to 15:30
    Friday - 06:00 to 19:00
    Saturday - 07:00 to 13:30

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property Phone number: 03333 211 202
    
    Operator Name: Managed by Transport for Wales
  • Lost Property: URL http://www.arrivatrainswales.co.uk/lostproperty
  • Customer Service Note Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales (https://tfwrail.wales)
  • Information Systems DepartureScreens
  • Lost Property Number 03333 211 202
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.64017494
  • Longitude -2.671914115

• Parking
  • Car Parking Details Phone number: 03333 211 202
    
    Operator Name: Transport for Wales
    Name: Chepstow Station Car Park
    Spaces: 11
    Free: true
    Number Accessible Spaces: 0
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Chepstow station (http://btopenzone.hotspot-directory.com )

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability No
  • Closed Circuit TV No
  • Sheltered No
  • Spaces No

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL http://www.arrivatrainswales.co.uk

• Taxi Information
  • Availability YES Yes
  • Note There is a taxi rank outside the front of the station. 

• Other transportation
  • Rail Replacement Services Rail replacement services depart from the station entrance, unless otherwise stated on the station poster boards.