Chepstow Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Accesible Ticket Machine

     The ticket machine takes debit and credit cards only. 

  • Helpline YES Yes
  • Helpline Contact Details 03333 211202
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Mobility Set Down Set down and pick up outside the station entrance.
  • Nearest Stations with Facilities

    To go to the Transport for Wales Active Travel Station Map please follow the below link. Please be advised that it is still in development and completion is expected at end of 2021. www.tfw.dev.activemap.co.uk

    
    
  • Step Free Access

    Category B3

    Step free access is available to Platform 1 (to Gloucester).  Platform 2 (for Newport) is only accessible via a footbridge. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.

    
    Coverage: no Part Of Station
  • Step Free Access Coverage No Part of Station
  • Staff Help No platform staff available. Assistance is provided by the Conductor on the train.

• Restrooms
  • Toilets YES Yes
  • Baby Change No

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Penalty Fares https://tfwrail.wales/policies-and-reports/revenue-protection-policy
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine. 

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property Phone number: 03333 211 202
    
    Operator Name: Managed by Transport for Wales
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales (https://tfwrail.wales)
  • Information Systems DepartureScreens
  • Lost Property Number 03333 211 202
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.64017494
  • Longitude -2.671914115

• Parking
  • Car Parking Details Phone number: 03333 211 202
    
    Operator Name: Transport for Wales
    Name: Chepstow Station Car Park
    Spaces: 11
    Free: true
    Number Accessible Spaces: 0
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Chepstow station (http://btopenzone.hotspot-directory.com )

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability No
  • Closed Circuit TV No
  • Sheltered No
  • Spaces No

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note There is a taxi rank outside the front of the station. 

• Other transportation
  • Rail Replacement Services Rail replacement services depart from the station entrance, unless otherwise stated on the station poster boards.