Cheltenham Spa Train Station
Cheltenham Spa Train Station
Cheltenham Spa
Cheltenham Spa station
Queens Road
Cheltenham
Gloucestershire
GL51 8NP
Ticket office opening hours:
Monday - Friday - 06:15 to 20:15
Saturday - 06:15 to 19:15
Sunday - 09:00 to 16:30
Cheltenham Spa at a glance
- Car parking
- Waiting room
- Ticket machine
- Toilet
- Wi-Fi
- Impaired Access Staff
- Impaired Access Step-Free Access
- Cycle storage availability
- Seated area
| Time | Destination | Platform |
|---|
Station Details
-
Accessibility
- Accessible Public Telephones YES Yes
- Accessible Taxis
- First Class Lounge
- Help Points YES Yes
- Impaired Accessible Booking Office Counter No
- Impared Access Staff YES Yes
- Impared Access Ticket Gate 1
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop YES Yes
- Impaired Mobility Set Down YES Yes
- National Key Toilets YES Yes
- Ramp for Train Access YES Yes
- Wheel chairs Available YES Yes
- Impaired Access Staff Help Hours Monday - Sunday - 05:00 to 01:00
-
Accessible Taxis
Accessible taxis are available
- Helpline
-
Helpline Contact Details
08001 971 329 or 18001 0800 197 1329 (Textphone)
- Helpline Contact URL https://www.nationalrail.co.uk/
-
Impared Mobility Set Down
Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.
-
National Key Toilets
The radar key is available from station staff.
-
Step Free Access
Step free Category B2 station - step free access available to both platforms via steep ramps to each platform.
Coverage: partial Station - Step Free Access Coverage Whole Station
-
Staff Help
Meeting point: Customer assist office.
-
Baggage Services
- Left Luggage: Available No
- Left Luggage: URL https://www.nationalrail.co.uk/
-
Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/CNM.pdf)
-
Cycle Storage
- Availability 1
- Closed Circuit TV YES Yes
- Cycle Hire: Note Compass Holidayscompass-holidays.com 01242 250 642 located on platform
-
Location
Platform 1 and car park
-
Note
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Please note: cycles can be carried on our trains free of charge restrictions apply find out more here
- Sheltered YES Yes
- Spaces 134
- Type Stands
-
Dining and Shopping
- Dining & Shopping: Shops No
- Dining & Shopping: Station Buffet YES Yes
-
Phones, Internet & Wi-fi
- Station Amenities: Telephone YES Yes
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots near this station
- Telephone: Usage Type Cards And Coins
-
Parking
-
Car Parking Details
Phone number: 0345 165 2030
Address:
Queens Road
Cheltenham
GL51 8NP
Operator Name: A P C O A Parking ( U K) Limited
Name: Station Car Park
Spaces: 286
Charges:
Off-peak: £4.20
Daily: £6.00
Weekly: £30.00
Monthly: £90.00
ThreeMonthly: £242.00
Annual: £705.00
Saturday: £4.20
Sunday: £4.20
Number Accessible Spaces: 17
Accessible Spaces Note:Parking is free for valid blue badge holders.
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:Accessible ticket machine in the car park.
Cctv: No
Open:
Monday - Friday - open 24h
Saturday - open 24h
Sunday - open 24h
Url: http://www.apcoa.co.uk
-
Car Parking Details
Phone number: 0345 165 2030
-
Restrooms
- Toilets YES Yes
- Baby Change YES Yes
-
Toilets Note
The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
-
Station Location & Directions
- Latitude 51.897399
- Longitude -2.099625825
-
Station Information
- ATM No
- Baby Change YES Yes
- Bureau De Change No
- Lost Property
- Post Box No
- Shops No
- Seated Area YES Yes
- Station Buffet YES Yes
- Showers No
- Trolley YES Yes
- Wifi YES Yes
- Waiting Room 1
- Lost Property: URL https://www.nationalrail.co.uk/
- Customer Service Note Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
- Staffing Level YES Yes
-
Ticketing Hours
-
Ticket Office Hours
Monday - Friday - 06:15 to 20:15
Saturday - 06:15 to 19:15
Sunday - 09:00 to 16:30
-
Ticket Office Hours
Monday - Friday - 06:15 to 20:15
-
Ticketing Services & Information
- Oyster Pre-Pay No
- Pre-Purchase Collection YES Yes
- Ticket Machine YES Yes
- Customer Service Note In ticket hall and on Bristol bound platform
- Penalty Fares GW
-
Smartcard Notes
Smartcard Issued: Yes
Smartcard Validator: NoSmartcard Accepted
-
Taxi Information
- Availability YES Yes
- Note Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.
-
Other transportation
- Cycle Hire YES Yes
-
Rail Replacement Services
Front of the station, or as directed by signs.
Local Information
Local Information
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FAQ’s
How do I book a ticket?
You can book tickets via our website (at the top of this page) or via our Grand Central Rail app (available on Google Play and the App Store)
Can I get a refund if my plans change?
You can only refund tickets purchased through Grand Central.
Advance tickets are non-refundable, unless the service they were valid for is cancelled, disrupted or amended and, as a result, you choose not to travel.
If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, you can refund your tickets.
Find out more here.
Do you offer travel assistance?
Yes, you can book assistance in advance via Passenger Assistance to ensure a smooth journey.
How can I contact lost property?
If you think you’ve lost something at the station or on one of our trains, pleas contact the lost property team here.