Cheltenham Spa

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Saturday
    Sunday
  • Accessible Taxis

    Accessible taxis are available

  • Helpline No
  • Impared Mobility Set Down

    Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.

  • National Key Toilets The National key toilets are operated by a radar key. The radar key is available from station staff. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: RADAR Key Company, 11 Church Street Exmouth EX8 1PE. Tel: 01395 265543.   Fax: 01395 222088. Email: [email protected]
  • Step Free Access Access ramps steeper than 1:12 gradient but staff assistance available.
    Coverage: whole Station
  • Step Free Access Coverage Whole Station

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note In ticket hall and on Bristol bound platform
  • Penalty Fares GW
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:45 to 20:15
    Saturday - 05:45 to 19:15
    Sunday - 09:00 to 20:15

• Station Information
  • ATM No
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property Phone number: 03457 000 125
    
    Operator Name: Lost Property enquiries 03457 000 125 (07:00-22:00 every day)
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
  • Lost Property Number 03457 000 125
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.897399
  • Longitude -2.099625825

• Parking
  • Car Parking Details Phone number: 0345 165 2030
    
    Operator Name: A P C O A Parking ( U K) Limited
    Name: Station Car Park
    Spaces: 178
    Charges:
    Off-peak: N/A
    PerHour: N/A
    Daily: £5.20
    Weekly: £23.00
    Monthly: £81.00
    ThreeMonthly: £222.00
    SixMonthly: N/A
    Annual: £650.00
    Saturday: N/A
    Sunday: N/A
    
    Number Accessible Spaces: 3
    Accessible Spaces Note:

    Parking is free for valid blue badge holders.

    
    Accessible Car Park Equipment: Yes
    Accessible Car Park Equipment Note:

    Accessible ticket machine in the car park.

    
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: http://www.apcoa.co.uk

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots near this station
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note Compass Holidayscompass-holidays.com 01242 250 642 located on platform
  • Location Platform 1 and car park
  • Note

    Please note cycles can be carried on our trains free of charge restriction apply please pick a "cycling by train" leaflet at your local station.

  • Sheltered YES Yes
  • Spaces 134
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/CNM.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.

• Other transportation
  • Cycle Hire YES Yes
  • Rail Replacement Services

    Front of the station