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Cardiff Queen Street Train Station

Cardiff Queen Street

Cardiff Queen Street station
Station Terrace
Cardiff
Cardiff
CF10 4EY

GET DIRECTIONS

Ticket office opening hours:

Saturday - 07:40 to 18:00
Sunday - 10:00 to 15:30

  • YES Waiting room
  • YES Ticket machine
  • YES Toilet
  • YES Impaired Access Staff

Station facilities

  • Accessibility
    • Accessible Public Telephones YES Yes
    • Accessible Taxis No
    • First Class Lounge No
    • Help Points No
    • Impaired Accessible Booking Office Counter YES Yes
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate YES Yes
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop No
    • Impaired Mobility Set Down No
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available No
    • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
    • Impaired Access Staff Help Hours Saturday - 06:30 to 23:00
      Sunday - 08:00 to 23:00
    • Accesible Ticket Machine

      The ticket machines are near the main entrance and accept credit / debit cards and cash.

    • Helpline YES Yes
    • Helpline Contact Details 03333 211202
    • Helpline Contact URL https://www.nationalrail.co.uk/
    • Step Free Access

      Category B

      Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations."


      Coverage: whole Station
    • Step Free Access Coverage Whole Station
    • Staff Help Help provided by on train staff outside staffing hours.
  • Restrooms
    • Toilets YES Yes
    • Baby Change No
    • Toilets Note The toilets are located on Platform 4. The National key toilets are located on the Main Concourse to the right of the Ticket Office; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
  • Ticketing Services & Information
    • Oyster Pre-Pay No
    • Ticket Machine YES Yes
    • Customer Service Note Near the main entrance
    • Penalty Fares https://www.tfwrail.wales/policies-and-reports/revenue-protection-policy
    • Smartcard Notes Smartcard Issued: No
      Smartcard Validator: Yes

      Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine. 

  • Ticketing Hours
    • Ticket Office Hours Saturday - 07:40 to 18:00
      Sunday - 10:00 to 15:30
  • Subway/transit
    • Metro: Availability No
  • Station Information
    • ATM No
    • Baby Change No
    • Bureau De Change No
    • Lost Property YES Yes
    • Post Box No
    • Shops No
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley No
    • Wifi No
    • Waiting Room YES Yes
    • Lost Property Phone number: 03333 211 202

      Operator Name: Managed by Transport for Wales
    • Lost Property: URL https://www.nationalrail.co.uk/
    • Customer Service Note Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales (https://tfwrail.wales)
    • Information Systems DepartureScreensAnnouncementsArrivalScreens
    • Lost Property Number 03333 211 202
    • Staffing Level YES Yes
  • Station Location & Directions
    • Latitude 51.48196277
    • Longitude -3.170204472
  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone YES Yes
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around Cardiff Queen Street station (http://btopenzone.hotspot-directory.com )
    • Telephone: Usage Type Cards And Coins
  • Mail and Express Services
    • Post Box: Note Outside the station
  • Dining and Shopping
    • Dining & Shopping: Shops No
    • Dining & Shopping: Station Buffet YES Yes
  • Cycle Storage
    • Availability YES Yes
    • Closed Circuit TV YES Yes
    • Location

      to the right of the station front 

    • Sheltered no
    • Spaces 10
    • Type Stands
  • Bus information
    • Bus Service: Availability YES Yes
    • Bus Service: Note Limited service from stop outside station Mondays to Fridays
  • Baggage Services
    • Left Luggage: Available No
    • Left Luggage: URL https://www.nationalrail.co.uk/
  • Other transportation
    • Rail Replacement Services

      For services towards Cardiff Central use the bus stop at the front of the station.

      For services towards Cathays use the bus stop in front of the shop opposite the station entrance.

      Please ask a member of station staff if you are unsure of which stop to use.

Useful links
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