Cardiff Central Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Taxi Information
  • Availability YES Yes
  • Note Taxi rank is on the right as you exit the main station entrance

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note At the Penarth Road entrance and on the concourse.
  • Penalty Fares https://tfwrail.wales/policies-and-reports/revenue-protection-policy
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:40 to 21:30
    Saturday - 05:40 to 21:30
    Sunday - 07:30 to 21:30

• Station Seating Areas
  • First Class Lounge Hours Monday - Friday - 06:00 to 18:30
    Saturday
    Sunday

• Station Location & Directions
  • Latitude 51.47602662
  • Longitude -3.179311548

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note The toilets are located on Platforms 1 to 8. The National Key toilets are located in the East Subway near the lifts and on Platform 8; these toilets are operated by a radar key and are only available during staffing hours.

• Priority Lounge Information
  • First Class Lounge: Note

    Located on Platform 1 

    All First Class tickets accepted.

    A comfortable modern lounge, with information screens, complimentary refreshments and a dedicated customer host ready to serve you. 

    Wi-Fi is available.

• Station Information
  • Post Box YES Yes
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property Phone number: 03333 211 202
    
    Operator Name: Transport for Wales
  • Lost Property: URL https://tfwrail.wales/lost-property
  • Customer Service Note Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales (https://tfwrail.wales)
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 03333 211 202
  • Staffing Level YES Yes

• Parking
  • Car Parking Details Parking 1:
    
    Operator Name: A P C O A
    Name: Penarth Road
    Spaces: 248
    Charges:
    Off-peak: N/A
    PerHour: N/A
    Daily: N/A
    Weekly: N/A
    Monthly: N/A
    ThreeMonthly: N/A
    SixMonthly: N/A
    Annual: N/A
    Saturday: N/A
    Sunday: N/A
    Note:

    Visit www.apcoa.co.uk/tfwr for parking prices. 

    
    
    Number Accessible Spaces: 7
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.apcoa.co.uk/tfwr
    
    Parking 2:
    
    Operator Name: A P C O A
    Name: Riverside
    Spaces: 110
    Charges:
    Off-peak: N/A
    PerHour: N/A
    Daily: N/A
    Weekly: N/A
    Monthly: N/A
    ThreeMonthly: N/A
    SixMonthly: N/A
    Annual: N/A
    Saturday: N/A
    Sunday: N/A
    Note:

    Visit www.apcoa.co.uk/tfwr for parking prices.  

    
    
    Number Accessible Spaces: 7
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: http://www.apcoa.co.uk/tfwr
    
    Parking 3:
    
    Operator Name: A P C O A
    Name: Brewery Car park
    Spaces: 44
    Charges:
    Off-peak: N/A
    PerHour: N/A
    Daily: N/A
    Weekly: N/A
    Monthly: N/A
    ThreeMonthly: N/A
    SixMonthly: N/A
    Annual: N/A
    Saturday: N/A
    Sunday: N/A
    Note:

    Visit https://www.apcoa.co.uk/tfwr for parking prices.  

    
    
    Number Accessible Spaces: 0
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.apcoa.co.uk/tfwr
    
    

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Telephone: Usage Type Cards And Coins

• Mail and Express Services
  • Post Box: Note At the Penarth Road entrance and also in the main concourse.

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    East end of platforms 1 and 2, 3 and 4, 6 and 7 - also at the front and rear of the station.

  • Note

    Sheltered stands are available on each platform.

  • Sheltered YES Yes
  • Spaces 90
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note There is currently no central bus station.  Bus services depart and arrive at stops around the city centre.  Click on the link to see a list of routes and timetables (http://www.cardiffbus.com/english/servicelisting.shtml#_subnav01)Buy a Cardiff PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info (http://www.PlusBus.info)

• Baggage Services
  • Left Luggage: Available YES Yes
  • Left Luggage: URL http://www.tfwrail.wales

• Airport
  • Availability YES Yes
  • Note The T9 Airport Express coach service departs from the bus stop at the rear of the railway station. The full timetable can be found http://www.trawscymru.info/t9/.  The journey time is 40 minutes.

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge YES Yes
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Impaired Access Staff Help Hours Monday - Friday - 04:00 to 01:00
    Saturday - 04:00 to 00:30
    Sunday - 07:00 to 00:30
  • Helpline YES Yes
  • Helpline Contact Details 03333 211202
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Access Ticket Gate Accessible gate available at each set of ticket gates
  • National Key Toilets

    The National Key/Accessible toilets are located in the East Subway near the lifts and on Platform 8; these toilets are operated by a RADAR key and are only available during staffing hours.

  • Step Free Access

    Category A.

    Step free access is available to Platforms 0 to 8. 

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Monday to Friday 04:00 to 01:00

    Saturday 04:00 to 00:30

    Sunday 07:00 to 00:30

• Other transportation
  • Rail Replacement Services

    The rail replacement bus stop is at the rear car park (Penarth Road entrance).