Caerphilly Train Station

• NO Waiting room
• YES Ticket machine
• NO Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Accesible Ticket Machine

    The ticket machine(s) take cash, and major debit and credit cards.

  • Customer Help Point Ticket office for advice only
  • Helpline YES Yes
  • Helpline Contact Details

    03333 211202

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Step Free Access

    Category B2.

    Platform 1 (for Cardiff) has level access.

    Platform 2 (for Rhymney) is accessible only by a footbridge or by a steep ramp.

    
    Coverage: partial Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Stagecoach operates a network of regular local bus routes around Caerphilly and to surrounding towns and villages. For route maps and timetables: www.stagecoachbus.com (http://www.stagecoachbus.com)   Buy a Caerphilly PlusBus ticket with your train ticket, for unlimited bus travel around the town. For details:   www.PlusBus.info (http://www.PlusBus.info) The Bus Interchange is located beside the rail station.

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    5 Sheffield stands providing parking for up to ten bicycles are located in a shelter near the station entrance to the Cardiff direction, southbound, platform.

    2 Sheffield stands providing parking for up to 4 bicycles are located on platform 3.

  • Note

    5 hoops

  • Sheltered YES Yes
  • Spaces 14
  • Type Stands

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Caerphilly station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Coins

• Parking
  • Car Parking Details Email: customer.relations@tfwrail.wales
    Phone number: 03333 211 202
    
    Operator Name: Transport for Wales/ Caerphilly County Borough Council
    Name: Station Car Park
    Spaces: 222
    Free: true
    Number Accessible Spaces: 6
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Friday - open 24h
    Url: https://www.nationalrail.co.uk/

• Restrooms
  • Toilets No
  • Baby Change No

• Station Location & Directions
  • Latitude 51.57157215
  • Longitude -3.218492147

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property Phone number: 03333 211 202
    
    Operator Name: Transport for Wales
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales (https://tfwrail.wales)
  • Information Systems DepartureScreensArrivalScreens
  • Lost Property Number 03333 211 202
  • Staffing Level YES Yes

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:00 to 18:00
    Saturday - 07:30 to 18:00
    Sunday

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Penalty Fares
    Train Operator: AW
    Url: https://tfwrail.wales/policies-and-reports/revenue-protection-policy
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.

• Taxi Information
  • Availability YES Yes
  • Note Taxi rank within 100m and clearly signposted

• Other transportation
  • Rail Replacement Services

    The rail replacement bus stop is Bay 11 at the bus stand outside the front of the station.

    Temporary change on Saturday 31 August and Sunday 01 September. Due to road closures the rail replacement bus stop for Caerphilly will be located: Local bus stop on St Martin"?s Rd. Towards Cardiff, in front of St Martin"?s church. Towards Rhymney, opposite.