Bournville

• YES Waiting room
• YES Ticket machine
• NO Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • First Class Lounge No
  • Booking Office Counter

    staff will come out

  • Accessible Public Telephones YES Yes
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 22:00
  • Impaired Access Staff Help Hours Monday - Friday - 06:00 to 20:00
    Saturday - 08:00 to 20:00
    Sunday - 09:00 to 16:00
  • Accessible Taxis

    Accessible taxis are not available

  • Customer Help Point On both platforms
  • Helpline YES Yes
  • Helpline Contact Details 0800 0248998- Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Step Free Access

    Level access to Booking Hall, then 24 steps and a ramp to Platform 1 (trains to Birmingham). 39 steps to Platform 2. Additional entrance from overbridge to Platform 2 - step-free via ramp. Additional entrance from overbridge to Platform 1 - step-free via ramp. Step free route between platforms is 165m.

    
    Coverage: no Part Of Station
  • Step Free Access Coverage No Part of Station
  • Staff Help

    
    This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
    All of our trains have ramps on board that our conductors are trained to use.

    We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).

      Please contact West Midlands Railway Passenger Assist team on 0800 0248998

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note On platform One towards Birmingham
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:00 to 20:00
    Saturday - 08:00 to 20:00
    Sunday - 09:00 to 16:00

• Station Location & Directions
  • Latitude 52.4269705
  • Longitude -1.926421682

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Bournville station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV No
  • Sheltered YES Yes
  • Spaces 16
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/BRV.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Station Information
  • Bureau De Change No
  • ATM No
  • Baby Change No
  • Lost Property No
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note lang=EN Please contact our Contact Centre team on: 0333 311 0039. Who are openduring the following times: margin: 0px 0px 16px; text-indent: 0cm; lang=EN Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. ** Bournville is accredited by the Secure Station Scheme**
  • Information Systems DepartureScreensAnnouncements
  • Staffing Level YES Yes

• Restrooms
  • Toilets Note N/A
  • Toilets No
  • Baby Change No

• Taxi Information
  • Availability YES Yes
  • Note Express 0121 486 2000 BBs 0121 693 3333 TOA 0121 427 8888

• Other transportation
  • Rail Replacement Services

    In the event of engineering the bus/coach will collect from: Public service bus stop in Bournville Lane by front of station and opposite