Birmingham New Street Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • First Class Lounge YES Yes
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines No
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Sunday - 07:30 to 23:59
  • Accessible Taxis

    Taxis drop off within the 'drop & go' off the Hill Street entrance.

    The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

    All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

    For more information visit traintaxi.

  • Accesible Ticket Machine

    Staff available to assist where required.

  • Booking Office Counter

    Floorwalkers are available to assist all customers

  • Customer Help Point Available at Customer Reception and station floorwalkers
  • Helpline JourneyCare available at the station
  • Helpline Contact Details

    JourneyCare available at the station

  • Impared Access Ticket Gate

    Wide gates are available for wheelchair users, buggy's and passengers with luggage. 

  • Impared Mobility Set Down

    Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator:

    • West Midlands Railway - 03333110039
    • Virgin Trains - 03331031031
  • National Key Toilets

    Close to Platforms 1A and 12A and Platforms 10 and 11B

  • Step Free Access

    The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

    All platforms have lifts and escalators

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Journey Care assistance is available prior to travel via the relevant Train Operator:

    • Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00
    • CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00
    • London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00
    • Virgin Trains- 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00

    We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

    However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    Male, Female, Accessible and Baby Change facilities are available in all parts of the station.

    These are located between:

    • Platforms 2 - 3a (Blue Lounge)
    • Platforms 10 - 11a (Yellow Lounge)
    • Platforms 10 - 11b (Red Lounge)

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On the main concourse next to WH Smiths
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Ticketing Hours
  • Ticket Office Hours Saturday - 05:15 to 23:00
    Sunday - 07:30 to 23:00

• Subway/transit
  • Metro: Availability YES Yes
  • Metro: Note For details of the Midland Metro (tram network) visit: https://westmidlandsmetro.com/ (https://westmidlandsmetro.com/) 

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops YES Yes
  • Seated Area No
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property Phone number: 0330 024 0215
    
    Operator Name: Excess Baggage Company
  • Lost Property: URL http://www.lostproperty.org/locations.php
  • Customer Service Note Luggage received from terminated trains at Birmingham New Street only
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 0330 024 0215
  • Staffing Level YES Yes

• Station Hours
  • Station Hours

    MONDAY - SATURDAY
    05:15:00 - 23:00:00
    SUNDAY
    07:30:00 - 23:00:00

• Station Seating Areas
  • First Class Lounge Hours Monday - Friday - 06:15 to 19:45
    Saturday - 08:00 to 18:00
    Sunday - 10:00 to 18:00

• Station Location & Directions
  • Latitude 52.47819419
  • Longitude -1.898360826

• Rental Car
  • Availability No

• Airport
  • Availability YES Yes
  • Note Regular train service to Birmingham International. 10 - 15 minute journey

• Priority Lounge Information
  • First Class Lounge: Note

    Located

    On the paid concourse between Platforms 3 & 4

    Tickets Accepted

    Virgin (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.

    Facilities

    Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.

    Refreshments

    Tea, coffee, soft drinks.

    Wi-Fi

    Wi-Fi is available

    Showers

    No showers are available

• Parking
  • Car Parking Details

    For car park charges see

    Parking at New Street station 

    
    Phone number: 0345 077 4224
    
    Operator Name: A P C O A Parking ( U K) Limited
    Name: Short Stay Car Park
    Spaces: 38
    Charges:
    Off-peak: N/A
    PerHour: N/A
    Daily: N/A
    Weekly: N/A
    Monthly: N/A
    ThreeMonthly: N/A
    SixMonthly: N/A
    Annual: N/A
    Saturday: N/A
    Sunday: N/A
    
    Number Accessible Spaces: 0
    Accessible Spaces Note:

    There are no designated spaces in the short stay car park but there are four Blue Badge spaces by within the 'drop & go' area on the entrance off Hill Street

    
    Cctv: Yes
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: http://www.apcoa.co.uk

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Birmingham New Street station (http://www.btwifi.com/find/)
  • Telephone: Usage Type Cards And Coins

• Mail and Express Services
  • Post Box: Note No post box within the station. On exiting the station at the Corner of Stephenson St / Navigation St (for Victoria Square) head towards Pinfold Street for the nearest post office 0.2miles Post Office 1 Pinfold Street Birmingham West Midlands B2 4AA

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Note

    If you want to take your bicycle on the train, please check with the relevant train operator beforehand www.nationalrail.co.uk/cyclists 

  • Sheltered YES Yes
  • Spaces 58
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note There are nearby bus stops on Smallbrook Queensway and Hill StreetMost buses are wheelchair accessible. ********************************************************************************************************** For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit  Transport for West Midlands (https://www.tfwm.org.uk/), or call 0121 214 7214.

• Baggage Services
  • Left Luggage: Available YES Yes
  • Left Luggage: Phone Phone number: 0121 314 0901
    
    Operator Name: Excess Baggage Company
  • Left Luggage: URL https://www.left-baggage.co.uk/index/locations

• Taxi Information
  • Availability YES Yes
  • Note Taxis drop off with the drop & go in the Hill Street entrance. The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit). For more information visit traintaxi (http://www.traintaxi.co.uk/ title=traintaxi - the guide to taxis serving all train stations jQuery15105487555210230162=201).