Station Details

• Airport

  • Availability YES Yes
  • Note Regular train service to Birmingham International. 10 - 15 minute journey

• Baggage Services

  • Left Luggage: Available YES Yes
  • Left Luggage: Phone Phone number: 0121 314 0901
    
    Operator Name: Excess Baggage Company
  • Left Luggage: URL https://www.left-baggage.co.uk/index/locations

• Bus information

  • Bus Service: Availability YES Yes
  • Bus Service: Note There are nearby bus stops on Smallbrook Queensway and Hill StreetMost buses are wheelchair accessible. ********************************************************************************************************** For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit  Transport for West Midlands (https://www.tfwm.org.uk/), or call 0121 214 7214.

• Cycle Storage

  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Note www.nationalrail.co.uk/cyclists
    ">

    If you want to take your bicycle on the train, please check with the relevant train operator beforehand www.nationalrail.co.uk/cyclists

  • Sheltered YES Yes
  • Spaces 58
  • Type Stands

• Dining and Shopping

  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Mail and Express Services

  • Post Box: Note

    No post box within the station. On exiting the station at the Corner of Stephenson St / Navigation St (for Victoria Square) head towards Pinfold Street for the nearest post office 0.2miles Post Office 1 Pinfold Street Birmingham West Midlands B2 4AA

• Phones, Internet & Wi-fi

  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Birmingham New Street station (http://www.btwifi.com/find/)
  • Telephone: Usage Type Cards And Coins

• Parking

  • Car Parking Details Phone number: 0345 077 4224
    
    Operator Name: A P C O A Parking ( U K) Limited
    Name: Short Stay Car Park
    Spaces: 38
    Number Accessible Spaces: 0
    Accessible Spaces Note:

    There are no designated spaces in the short stay car park but there are four Blue Badge spaces by within the 'drop & go' area on the entrance off Hill Street

    
    Accessible Car Park Equipment: No
    Cctv: Yes
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: http://www.apcoa.co.uk

• Priority Lounge Information

  • First Class Lounge: Note

    Located

    On the paid concourse between Platforms 3 & 4

    Tickets Accepted

    Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.

    Facilities

    Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.

    Refreshments

    Tea, coffee, soft drinks.

    Wi-Fi

    Wi-Fi is available

    Showers

    No showers are available

• Rental Car

  • Availability No

• Restrooms

  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    Male, Female, Accessible and Baby Change facilities are available in all parts of the station.

    These are located between:

    • Platforms 2 - 3a (Blue Lounge)
    • Platforms 10 - 11a (Yellow Lounge)
    • Platforms 10 - 11b (Red Lounge)

• Station Location & Directions

  • Latitude 52.47819419
  • Longitude -1.898360826

• Station Seating Areas

  • First Class Lounge Hours Monday - Friday - 06:15 to 19:45
    Saturday - 08:00 to 18:00
    Sunday - 10:00 to 18:00

• Station Hours

  • Station Hours monday - saturday
    05:15:00 - 23:00:00
    sunday
    07:30:00 - 23:00:00
    ">

    MONDAY - SATURDAY
    05:15:00 - 23:00:00
    SUNDAY
    07:30:00 - 23:00:00

• Station Information

  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops YES Yes
  • Seated Area No
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property Phone number: 0330 024 0215
    
    Operator Name: Excess Baggage Company
  • Lost Property: URL http://www.lostproperty.org/locations.php
  • Customer Service Note Luggage received from terminated trains at Birmingham New Street only
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 0330 024 0215
  • Staffing Level YES Yes

• Subway/transit

  • Metro: Availability YES Yes
  • Metro: Note For details of the Midland Metro (tram network) visit: https://westmidlandsmetro.com/ (https://westmidlandsmetro.com/) 

• Ticketing Hours

  • Ticket Office Hours Saturday - 05:15 to 23:00
    Sunday - 08:00 to 23:00

• Ticketing Services & Information

  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On the main concourse next to WH Smiths
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Taxi Information

  • Availability YES Yes
  • Note Taxis drop off with the drop & go in the Hill Street entrance. The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit). For more information visit traintaxi (http://www.traintaxi.co.uk/ title=traintaxi - the guide to taxis serving all train stations jQuery15105487555210230162=201).