Ashford (Surrey) Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Friday - 06:30 to 10:30
  • Accesible Ticket Machine

    All South Western railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

  • Customer Help Point Customer Help points are located on every platform
  • Helpline YES Yes
  • Helpline Contact Details

    0800 5282100

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note

    24 hours a day, except Christmas Day and Boxing Day

    
    
  • National Key Toilets

    The National key toilets are located in the Waiting Room; these toilets are operated by a radar key.

  • Nearest Stations with Facilities

    Staines or Feltham

  • Step Free Access

    Step-free category B2 Station. Near-level access to Platform 2 (for trains towards Staines) via main entrance or side gate. Step-free access to Platform 1 (for trains towards London) via separate entrance from long footpath, and short ramp at approx 1:15 gradient. Step-free access between platforms is only via the street (approx 620m).

    
    Coverage: partial Station
  • Step Free Access Coverage No Part of Station

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/AFS.pdf)

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV No
  • Location

    Car park

  • Sheltered No
  • Spaces 24
  • Type Racks

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Telephone: Usage Type Cards And Coins

• Parking
  • Car Parking Details
    Name: Ashford Car Park
    Spaces: 92
    Charges:
    Off-peak: £3.00
    PerHour: £1.00
    Daily: £6.00
    Weekly: £23.90
    Monthly: £84.70
    ThreeMonthly: £254.10
    Annual: £847.00
    Saturday: £3.00
    Sunday: £3.00
    Note:

    RingGo Code 2036.

    Hourly rate available from 1200 from RingGo ONLY.

    Bank Holiday £3.00.

    Off-Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £9.00.

    Blue Badge parking

    Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.

    Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.

    Register for Complimentary Blue Badge Parking.

    
    
    Number Accessible Spaces: 2
    Accessible Car Park Equipment: No
    Cctv: No
    

• Restrooms
  • Toilets YES Yes
  • Baby Change No
  • Toilets Note

    The toilets are located in the Waiting Room. The National key toilets are located in the Waiting Room; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

• Station Location & Directions
  • Latitude 51.43651024
  • Longitude -0.468062256

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property: URL https://www.southwesternrailway.com/contact-and-help/lost-property
  • Customer Service Note Please contact our Customer Service Centre on 0345 6000 650
  • Staffing Level YES Yes

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:25 to 13:25
    Saturday - 08:00 to 14:00
    Sunday - 08:55 to 16:25

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note Near the station entrance and on platform 1
  • Penalty Fares SW
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    Ashford ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

• Other transportation
  • Rail Replacement Services

    Woodthorpe Road - London Transport bus stops