Ashford (Surrey) Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Friday - 06:30 to 10:30
  • Accesible Ticket Machine

    All South Western railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

  • Customer Help Point Customer Help points are located on every platform
  • Helpline YES Yes
  • Helpline Contact Details

    0800 5282100

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note

    24 hours a day, except Christmas Day and Boxing Day

    
    
  • National Key Toilets

    The National key toilets are located in the Waiting Room; these toilets are operated by a radar key.

  • Nearest Stations with Facilities

    Staines or Feltham

  • Step Free Access

    Step-free category B2 Station. Near-level access to Platform 2 (for trains towards Staines) via main entrance or side gate. Step-free access to Platform 1 (for trains towards London) via separate entrance from long footpath, and short ramp at approx 1:15 gradient. Step-free access between platforms is only via the street (approx 620m).

    Please be aware that this station has no tactile paving on the platform edge.

    
    Coverage: partial Station
  • Step Free Access Coverage No Part of Station

• Restrooms
  • Toilets YES Yes
  • Baby Change No
  • Toilets Note

    The toilets are located in the Waiting Room. The National key toilets are located in the Waiting Room; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note Near the station entrance and on platform 1
  • Penalty Fares SW
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    Ashford ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:25 to 13:25
    Saturday - 08:00 to 14:00
    Sunday - 08:55 to 16:25

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property: URL https://www.southwesternrailway.com/contact-and-help/lost-property
  • Customer Service Note Please contact our Customer Service Centre on 0345 6000 650
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.43651024
  • Longitude -0.468062256

• Parking
  • Car Parking Details

    Weekend Tickets available after 1045 Friday £7.90

    Off Peak from 1045 Monday to Friday

    
    
    Name: Station Car Park
    Spaces: 92
    Charges:
    Daily: £5.70
    Weekly: £27.50
    Monthly: £82.50
    ThreeMonthly: £247.50
    Annual: £799.00
    Saturday: £3.50
    Sunday: £3.50
    Note:

    Bank Holiday £3.50

    
    
    Number Accessible Spaces: 2
    Accessible Car Park Equipment: No
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV No
  • Location

    Car park

  • Sheltered no
  • Spaces 24
  • Type Racks

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/AFS.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Other transportation
  • Rail Replacement Services

    Woodthorpe Road - London Transport bus stops