Ash Vale Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • Ramp for Train Access YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - 06:25 to 12:00
    Saturday - 08:00 to 13:00
    Sunday
  • Accesible Ticket Machine

    All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

  • Customer Help Point Customer Help points are located on every platform
  • Helpline YES Yes
  • Helpline Contact Details

    0800 5282100

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note

    24 hours a day, except Christmas Day and Boxing Day

    
    
  • Step Free Access

    Step-free category C station. Steps to both platforms.

    
    Coverage: no Part Of Station
  • Step Free Access Coverage No Part of Station
  • First Class Lounge No
  • National Key Toilets No
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
  • National Key Toilets

    N/A

• Baggage Services
  • Left Luggage: URL https://www.nationalrail.co.uk/
  • Left Luggage: Available No

• Bus information
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/AHV.pdf)
  • Bus Service: Availability YES Yes

• Cycle Storage
  • Availability YES Yes
  • Spaces 42
  • Closed Circuit TV YES Yes
  • Sheltered No
  • Type Racks

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi
  • Web Kiosk: Available No
  • Telephone: Usage Type Cards And Coins
  • Station Amenities: Telephone YES Yes
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Ash Vale station (http://btopenzone.hotspot-directory.com )

• Restrooms
  • Toilets YES Yes
  • Baby Change No
  • Toilets Note

    The toilets are located on Platform 2.

• Station Location & Directions
  • Latitude 51.27224595
  • Longitude -0.72164797

• Station Information
  • ATM No
  • Baby Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Showers No
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Staffing Level YES Yes
  • Bureau De Change No
  • Station Buffet No
  • Trolley No
  • Lost Property: URL https://www.southwesternrailway.com/contact-and-help/lost-property
  • Customer Service Note Please contact our Customer Service Centre on 0345 6000 650
  • Information Systems DepartureScreens

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:25 to 12:00
    Saturday - 08:00 to 13:00
    Sunday

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    Ash Vale ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

  • Ticket Machine YES Yes
  • Customer Service Note By entrance to booking hall
  • Penalty Fares SW

• Other transportation
  • Rail Replacement Services

    To Aldershot: Lysons Avenue (B3166) bus shelter. 

    To Ascot/Woking / Farnborough: Frimley Road (B3411) bus shelter.