Alexandra Palace Train Station

• NO Waiting room
• YES Ticket machine
• NO Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Taxis No
  • First Class Lounge No
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access No
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Sunday - open 24h
  • Accesible Ticket Machine

    All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

    Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

  • Helpline YES Yes
  • Helpline Contact URL https://www.greatnorthernrail.com/travel-information/travel-help/assisted-travel
  • Helpline Open Note

    The assisted helpline is not available on Christmas Day.

    
    
  • Step Free Access

    This is a Category C station: This station does not have step-free access.

    The Assistance Meeting Point is in the Ticket Hall, next to the taxi office.

    
    Coverage: no Part Of Station
  • Step Free Access Coverage No Part of Station
  • Accessible Public Telephones No
  • Help Points YES Yes
  • Impared Access Ticket Gate YES Yes
  • Induction Loop No
  • Wheel chairs Available No
  • Helpline Contact Details

    For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:

    • Phone - 0800 058 2844
    • Textphone - 0800 138 1018
    
    
  • Staff Help

    Staffed from first to last train.

• Baggage Services
  • Left Luggage: Available No

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format can be found here (http://www.nationalrail.co.uk/posters/AAP.pdf)

• Cycle Storage
  • Location

    Located inside the booking office, and opposite booking office.

    Cycles are left at owners risk. Abandoned cycles may be removed.

  • Sheltered No
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Spaces 5
  • Type Stands

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Alexandra Palace station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins
  • Station Amenities: Telephone No

• Restrooms
  • Toilets No
  • Baby Change No

• Station Information
  • Bureau De Change No
  • Post Box No
  • Shops YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • ATM YES Yes
  • Baby Change No
  • Lost Property No
  • Seated Area YES Yes
  • Lost Property

    If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item.

    Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

    • London North Eastern Railway (LNER)
    • Greater Anglia
    • Transport for London including London Overground

    If you have found an item of lost property, please hand it in to a member of staff.

  • Staffing Level YES Yes

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:15 to 12:40
    Saturday - 09:00 to 15:25
    Sunday

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Penalty Fares
    
    Url: https://www.greatnorthernrail.com/penaltyfares
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    For more information on using the Key smartcard, please visit the Key smartcard webpage on the Great Northern website.

  • Ticket Machine YES Yes
  • Oyster Notes

    Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

• Taxi Information
  • Availability YES Yes
  • Note YES

• Station Location & Directions
  • Latitude 51.59829
  • Longitude -0.12014

• Other transportation
  • Rail Replacement Services

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/2m Mlueg S Adwb Vr P7j Lh6 Nu/c956a2c691dea50152b9f929e58e2a0e/2024-06_ C I_ G N_ R R B_ A A P_ D R.pdf