Alexandra Palace Train Station

• NO Waiting room
• YES Ticket machine
• NO Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access No
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Sunday - open 24h
  • Accessible Taxis YES Yes
  • Accesible Ticket Machine All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
  • Helpline YES Yes
  • Helpline Contact Details If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] |Phone - 0800 058 2844 | Textphone - 0800 138 1018
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note The assisted helpline is not available on Christmas Day.
    
  • Step Free Access This is a Category C station: This station does not have step-free access.
    
    Assistance Meeting Point is in the Ticket Hall next to the taxi office.
    Coverage: no Part Of Station
  • Step Free Access Coverage No Part of Station
  • Staff Help There is no ramp available to provide level access between train and platform at this station

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - to
    Saturday - 08:45 to 15:45
    Sunday

• Station Location & Directions
  • Latitude 51.59829
  • Longitude -0.12014

• Restrooms
  • Toilets No
  • Baby Change No

• Taxi Information
  • Availability YES Yes
  • Note YES

• Dining and Shopping
  • Dining & Shopping: Station Buffet YES Yes
  • Dining & Shopping: Shops YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location Inside booking office, and opposite booking office
  • Spaces 5
  • Type YES

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format can be found here (http://www.nationalrail.co.uk/posters/AAP.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Ticketing Services & Information
  • Pre-Purchase Collection YES Yes
  • Oyster Pre-Pay YES Yes
  • Ticket Machine YES Yes
  • Oyster Notes Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
  • Penalty Fares
    Train Operator: GN
    Url: http://www.nationalrail.co.uk/times_fares/ticket_types/187936.aspx
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    For more information on using the Key smartcard, please visit: www.greatnorthernrail.com/thekeysmartcard

• Station Information
  • Post Box No
  • Lost Property: URL https://www.greatnorthernrail.com/help-and-support/journey-problems/lost-property
  • Staffing Level YES Yes
  • ATM YES Yes
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property
    Operator Name: Please visit www.greatnorthernrail.com/lostproperty and use the webform to register a lost item. If you have found an item of lost property, please hand it in at any of our ticket offices.

• Phones, Internet & Wi-fi
  • Telephone: Usage Type Cards And Coins
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Alexandra Palace station (http://btopenzone.hotspot-directory.com )

• Other transportation
  • Rail Replacement Services Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.