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Standalone QTT

Grand Central Tops Table again for Passenger Growth

Grand Central train at a platform at York Station

Following the publication of ORR’s latest passenger numbers, Grand Central is once again topping the table as the train operator with the highest relative increase in numbers between April 2022 and March 2023.

Nick Clarke, Head of Commercial for Grand Central, says: ‘These figures are showing what we have known for a long time, which is that open access operators are leading the way in the rail industry, where we are all recovering from the impact of COVID on passenger numbers. We’re incredibly proud of what our team has achieved in the last 18 months, ensuring customers choose to travel with us and take advantage of value for money single journey fares and exceptional customer service.’

Further proof of the success of open access operators is evident in the figures released for the first Quarter of 2023, with both Hull Trains and Grand Central at the top.

The ORR figures show April 2022 to March 2023, compared to the same period in 2019. Grand Central has the highest relative usage at 113%, followed by Hull Trains and LNER.

The full report from the ORR can be found here: ORR latest statistics report



For further information contact Grand Central's PR representative Gemma Colley via [email protected].

Notes to Editors

Grand Central Railway Company Limited is an established train operator which provides direct rail connections from towns and cities in Yorkshire and the North East England with London.
Customer satisfaction levels are consistently high and the rail company was named Britain’s best value rail operator for the tenth time in the Spring 2020 National Rail Passenger Survey. In 2020 the same survey saw Grand Central rated overall best operator for customer satisfaction

Grand Central operates West Riding services between Bradford Interchange, Low Moor, Halifax, Brighouse, Mirfield, Wakefield Kirkgate, Pontefract Monkhill, Doncaster and London King’s Cross. The rail operator also operates North East services between Sunderland, Hartlepool, Eaglescliffe, Northallerton, Thirsk, York and London King’s Cross.

Grand Central is part of the Arriva group, one of the leading providers of passenger transport in Europe, employing around 38,000 people and delivering around 1.5 billion passenger journeys across 10 European countries. Arriva are part of Deutsche Bahn (DB), one of the world’s leading passenger and logistics companies, responsible for DB's passenger transport services outside Germany.