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Grand Central unveils new customer lounge at Hartlepool station

Hartlepool customer lounge

Train operator Grand Central has installed new waiting room facilities for passengers at Hartlepool station as part of a £2.6m station investment programme across its network. 

The investment is one of a raft of schemes underway at stations along Grand Central’s North East and West Riding routes, which are due to be completed in early 2020. 

The programme is part of the train operator’s ongoing commitment to enhance customers’ experience on board, online and at stations. 

Passengers can now enjoy the waiting room when arriving at Hartlepool station or setting off on their journey. 

Grand Central has breathed new life into the formerly unused station building to create a new customer lounge, providing wireless charging points alongside significantly improved seating space with breakfast bar style workstations.

In conjunction with the lounge facilities, featuring artwork celebrating Hartlepool’s iconic HMS Trincomalee and the town’s extensive transport heritage, Grand Central has also refreshed the station’s common areas giving it a fresh and welcoming look.

Sean English, Chief Operating Officer at Grand Central, said: “We are excited to unveil the new lounge at Hartlepool, which is part of our ongoing investment to improve station facilities and customer experience across our routes. The investment isn’t just about the station itself; it is a real community celebration, bringing together local suppliers and artists who have helped to make our vision a reality for the people of Hartlepool. As well as offering a unique space for customers to unwind or work on the go, it is contributing to the station’s regeneration – to make it a more vibrant and comfortable station for passengers.”

The announcement comes at an exciting time for Grand Central following the completion of its £9m refurbishment programme to upgrade its Adelante fleet. The company has also recently been granted access rights by the Office of Rail and Road (ORR) to operate an additional daily return service between Sunderland and London Kings Cross until at least 2021, and new services between Blackpool and London Euston until 2026. 

As part of its station investment programme, Grand Central will also be carrying out refurbishment projects at Sunderland, Eaglescliffe, Thirsk, Bradford Interchange, Brighouse, Mirfield, Wakefield Kirkgate and London Kings Cross. 

The Hartlepool customer lounge is open Monday to Saturday from 6.45am to 5.45pm and on Sunday from 10am to 4pm.
The station renovations are being delivered in partnership with JMD Developments. The work is being carried out with as little disruption to passengers as possible.

To find out more about Grand Central, please visit, or follow the railway company on Twitter @GC_Rail, Facebook or LinkedIn.
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Picture caption: 
New Grand Central customer lounge at Hartlepool station

Notes to editors:

Grand Central Railway Company Limited is an established train operator which provides direct rail connections from towns and cities in Yorkshire and the North East England with London.

Customer satisfaction levels are consistently high and the rail company was named Britain’s best value rail operator for the eighth time in Autumn 2019 National Rail Passenger Survey.

Grand Central operates West Riding services between Bradford Interchange, Low Moor, Halifax, Brighouse, Mirfield, Wakefield Kirkgate, Pontefract Monkhill, Doncaster and London King’s Cross. The rail operator also operates North East services between Sunderland, Hartlepool, Eaglescliffe, Northallerton, Thirsk, York and London King’s Cross. Grand Central will start operating services on the North West between Blackpool, Poulton-le-Fylde, Kirkham and Wesham, Preston, Nuneaton, Milton Keynes and London Euston from Spring 2020.

Grand Central is part of the Arriva group. Arriva is one of the leading providers of passenger transport in Europe, employing over 53,000 people and delivering 2 billion passenger journeys a year across 14 European countries. We are part of Deutsche Bahn (DB), one of the world’s leading passenger and logistics companies, and are responsible for DB's regional passenger transport services outside Germany.

For further information, please contact:
Sarah Banks/Sarah Jeffery/Ruth Edmundson
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0191 261 4250
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