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Grand Central announces temporary suspension of train services during COVID-19 restrictions
Grand Central will temporarily suspend all its train services from the end of today (Friday 3 April) as Coronavirus restrictions continue to affect passenger numbers.
The York-based operator, which runs services between Sunderland, Bradford and London Kings Cross, said the measures were ‘necessary but temporary’ and it anticipated services would cease for an initial two months. The company operates under an ‘Open Access’ business model and does not receive support from the Government.
Grand Central Managing Director, Richard McClean, said: “So far we have offered a rail service, under a reduced timetable, in order to keep key-workers moving at a time of crisis. This comes with all the costs of running a train service, while bringing no ticket revenue to our business.
“This situation is unsustainable and, following several days of discussion with the Department for Transport (DfT), we have no alternative but to suspend our services.
“Customers who have a ticket to travel with Grand Central can claim a full refund from the place they bought their ticket. People who absolutely need to travel, in line with government restrictions, can use their Grand Central ticket to travel on other train companies’ services.”
“We have also paused, until early 2021, the preparations for our new Blackpool to London Euston services, and the launch of our planned extra daily trains on Grand Central’s Sunderland to Kings Cross route.”
He said Grand Central had held talks with the three main rail unions to ensure the best possible outcome for staff during the hibernation and that the company would make full use of the Government’s furlough scheme.
“A skeleton team will continue working to ensure Grand Central is ready to resume services as a thriving train operator, serving communities across the country, once restrictions ease,” he added.
“We recognise this will be disappointing news and we know how many people rely on our services and we thank all our customers for their fantastic support and understanding.”
Mr McClean also recognised the efforts of Grand Central staff, whom he said had proved ‘professional, understanding and supportive throughout this situation’.
“I emphasise that while these measures are necessary now, we are planning for them to be temporary,” he said. “Grand Central enters this new chapter from a strong position. My team and I will do everything we can to get Grand Central back on track once restrictions are lifted. Until then, please stay safe”.
The business has been a rail industry success story since it was founded in 2007, initially running services between Sunderland and London Kings Cross. In 2010, it began services between Bradford and London. Grand Central has been part of Arriva since 2011.
For details of ticket refunds and COVID-19 emergency restrictions, go to www.grandcentralrail.com
Notes to editors
Grand Central Railway Company Limited is an established train operator which provides direct rail connections from towns and cities in Yorkshire and the North East England with London.
Customer satisfaction levels are consistently high and the rail company was named Britain’s best value rail operator for the eighth time in Spring 2019 National Rail Passenger Survey.
Grand Central operates West Riding services between Bradford Interchange, Low Moor, Halifax, Brighouse, Mirfield, Wakefield Kirkgate, Pontefract Monkhill, Doncaster and London King’s Cross. The rail operator also operates North East services between Sunderland, Hartlepool, Eaglescliffe, Northallerton, Thirsk, York and London King’s Cross.
Grand Central is part of the Arriva group. Arriva is one of the leading providers of passenger transport in Europe, employing over 53,000 people and delivering 2 billion passenger journeys a year across 14 European countries. We are part of Deutsche Bahn (DB), one of the world’s leading passenger and logistics companies, and are responsible for DB's regional passenger transport services outside Germany.
Richard Catton I PR & Partnerships Executive I Grand Central
M: 07866 173 964 | E: [email protected]