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All customers can change their travel dates without any extra fee if they have bought their ticket on our website or app. Please contact the Booking Support Team on 0345 603 4852 (option 3, then option 2). Lines are open 8am to 10pm, 7 days a week.

If your journey is disrupted or cancelled prior to travel, you may be entitled to a full refund - please contact the Booking Support Team on the above number.

If you have purchased your ticket from another retailer, you will need to contact them in order to change your ticket.