- This promotion is organised by Grand Central Railway Company Limited (CRN 03979826), whose registered office is 1 Admiral Way, Doxford International Business Park, Sunderland SR3 3XP
- The discount e-mail is sent to customers who have purhcased any train ticket / tickets on the Grand Central site providing they are opted-in to our communications when they buy their ticket / tickets
- The e-mail with the discount is sent to the customer 7 days after their booked journey date
- No discount e-mail is sent if a refund is given to the original booked ticket / tickets
- The 20% discount is available for Grand Central Advance, Anytime and Off-Peak train tickets only which are exclusively for use on Grand Central trains.
- The discount is not available against other train company tickets or other fare types.
- Discounts apply to both Adult and Child fares and are available on both Standard and First Class Advance train tickets.
- Grand Central Advance, Anytime and Off-Peak train tickets are subject to availability.
- Please note that the PIN code shown in your e-mail can only be used once for one transaction.
- Bookings made with the PIN code are for a maximum of 8 people travelling.
- All tickets purchased in the transaction must depart from and arrive at the same outward and return destinations.
- The discount can only be applied to Grand Central Advance, Anytime and Off-Peak train tickets, the maximum number of single tickets which can be purchased is 16 (e.g. eight x Advance train tickets in the outward direction and eight x Advance train tickets in the return direction).
- The date of travel must be the same for all outward journeys and the same for all return journeys.
- One discount code per customer will be issued within any seven day period.
- The PIN code is only valid for bookings made within 30 days of receipt of your e-mail. PIN codes can only be issued once. Grand Central will not take responsibility for any lost or deleted PIN codes - replacements cannot be issued.
- The Grand Central Advance, Anytime and Off-Peak train tickets will only be valid on the Grand Central network - the tickets will not be accepted by other train operators. For details of the Grand Central network, please see our route map.
- If part of your journey is with another operator then you must buy a separate ticket for that part of the route.
The National Rail Conditions of Travel apply for travel on all Grand Central trains.
- Grand Central reserves the right to withdraw this offer or amend these terms and conditions at any time without notice.
- The cash redemption value of this voucher is 0.001p.
Return to the '20% off your Grand Central train ticket' landing page.