A points failure between West Croydon and Selhurst means all lines are currently closed. As a result, trains may be cancelled, delayed or diverted.

Disruption is expected until 09:00.

Customer Advice:

No trains can run between West Croydon and Selhurst, and will be diverted via Crystal Palace or Mitcham Junction.

The following stations will have a limited service, and you will need to use alternative routes to travel to/from them:

• Selhurst
• Thornton Heath
• Norbury
• Streatham Common

Your journey will be extended by at least 20 minutes, especially if you need to change trains or use an alternative mode of transport. We recommend you check journey planners to get the latest information regarding your intended service. Please note that London Overground services are also impacted.

You can use your ticket at no extra cost on:

• Southern and Thameslink service on any reasonable route towards your destination
• Southeastern services between Beckenham Junction and Victoria (for Sydenham Hill, West Dulwich, Herne Hill), also between Elmers End and London Bridge (for Birkbeck, connections at Clock House for Kent House (SE services) and trams from Beckenham Road)
• London Underground services between London Terminals and also on routes from Balham (Northern line), Wimbledon (District line), between London Bridge to Canada Water (Jubilee Line), and Battersea Power Station (Northern line)
• London Trams services between Beckenham Junction, East and West Croydon, Mitcham and Wimbledon

You can use your ticket at no extra cost on:

• Southern and Thameslink service on any reasonable route towards your destination
• Southeastern services between Beckenham Junction and Victoria (for Sydenham Hill, West Dulwich, Herne Hill), also between Elmers End and London Bridge (for Birkbeck, connections at Clock House for Kent House (SE services) and trams from Beckenham Road)
• London Underground services between London Terminals and also on routes from Balham (Northern line), Wimbledon (District line), between London Bridge to Canada Water (Jubilee Line), and Battersea Power Station (Northern line)
• London Trams services between Beckenham Junction, East and West Croydon and Mitcham

Planning your journey:

Live departure boards can be found here.

You can view a live map of the network here.

You can also see an alternative route guide here.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner here.

You can also use the Southern app to find up-to-date information.

Can you tell me more about the incident?

A points failure has been reported, and this is preventing trains from travelling on this route.

Points are moveable sections of track which can send trains onto different routes at junctions. These are part of the signalling system, generally managed by Network Rail.

Points can stop moving correctly for a number of reasons. For example, there may be an obstruction in the moving parts, or the electronic control systems may have developed a fault.

There are various backup systems which allow signallers to try to "set" the points, and in some cases, the points may be available for trains in one of the directions they serve, but not another. However, with more severe failures like this one, the route is blocked entirely.

Network Rail have sent their specialist Signalling & Telecoms teams to site as a priority, and they will set up a safe method of working on the track. As soon as it's safe to go on the line, they will diagnose the fault and find any quick solutions to resolve it.

Whilst this is being done, we will be monitoring progress closely. At times, replacement parts may be needed, or specialist advice from suppliers, which is why some points failures take longer to resolve than others.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.