A fault with the barriers at a level crossing at Charlton is disrupting services through this station. Trains will be cancelled, delayed by up to 25 minutes or revised.

Disruption is expected until 18:30.

Southeastern customer advice:

What's happened?

There is a fault with level barriers at Charlton so the line is currently blocked. Network Rail response staff are en-route.

How does this affect my journey?

Trains cannot run between Charlton and Woolwich.

Some services that would normally run between London and Dartford / Slade Green may be diverted via an alternative route.

What should I do?

You may use your ticket on these alternative services at no extra charge:

• London Buses between New Cross / Deptford and Dartford
• Docklands Light Railway between Lewisham, Greenwich and Woolwich

Alternative Routes:

For details of alternative routes that may be available to complete your journey, please refer to our Alternative routes during disruption maps which can be found here.

How can I stay up to date?.

You can follow us on Twitter (X) @SE_Railway or follow the Southeastern WhatsApp channel.

Thameslink customer advice:

Services that normally travel between London Bridge and Dartford / Rainham, via Greenwich, will now run via Lewisham and Bexleyheath. This means that the following stations will not receive a train service until further notice:

• Deptford
• Greenwich
• Maze Hill
• Westcombe Park
• Charlton
• Woolwhich Arsenal
• Plumstead
• Abbey Wood
• Slade Green

If you are travelling to/from any of the above stations, you will need to use an alternative route to reach your destination. You can use the below ticket acceptance to complete your journey.

Ticket acceptance:

You can use your ticket, at no extra cost, on the below alternative services:

• Thameslink between Rainham, Dartford and London.
• Southeastern between London and Dartford
• Elizabeth line between Farringdon and Abbey Wood
• London Underground via any alternative route between stations.
• London Buses on any route between London and Dartford
• Docklands Light Railway between London and Lewisham / Woolwich Arsenal

Please note that using an alternative service may increase your journey time by up to 25 minutes and you are advised to allow extra time to reach your destination.

Can you tell me more about the incident?

We have been advised of a problem with the barriers at a level crossing at Charlton. This means trains cannot run over the crossing, and as such, the route is closed. Thameslink are working closely with Network Rail to ensure the barriers are fixed and trains can move as soon as possible. Until this is done, your train may be held on approach to the area or revised at short notice.

At times, response staff may be able to attend and control the level crossing manually, and if this is an option, it'll be put in place as quickly as possible.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.