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Grand Central tops the table for customer satisfaction for commuters

Train operator Grand Central is the highest rated for customer satisfaction amongst British leisure and commuter travellers, according to research published this week by consumer champion Which?

In the Which? leisure travel satisfaction survey, the company was named Britain’s best-rated train company for leisure travel, achieving a customer satisfaction rating of 69%. It earned five stars for punctuality, availability of seats and the condition of its carriages.

Earlier this week, Which? named Grand Central as number one for customer satisfaction in a commuter survey conducted in late 2017. The train operator also came top in the same consumer survey in 2015 and 2016.

Grand Central, part of the Arriva group, is an established train operator which provides direct rail connections between towns and cities in Yorkshire and the North East of England and London.

Richard McClean, Managing Director of Grand Central Rail, said: “We’re delighted to be ranked highest train operator in Britain for passenger satisfaction amongst both commuters and leisure customers for the third year running in this research by consumer champion Which?

“Having just celebrated our 10th anniversary, it’s a great way to start 2018. We have ambitious plans for this year and we see exciting times ahead. Alongside significant investment in our trains, we will be seeking to grow our business, running more trains and calling at more stations.

“At Grand Central we pride ourselves on truly understanding what our customers want and acting on their feedback to ensure we are always at the heart of the communities we serve. Our trains call at locations which would otherwise have no direct link to London, providing an economic lifeline for local businesses and giving local people access to employment and leisure opportunities across our network.

“At the end of last year we began refurbishing all our trains and will be bringing more trains into service during 2018. We have some exciting plans for further investments in our online systems and at stations over the next 12 months. This comes on the back of the enhancements we have already made at stations on our North East and West Riding routes, including a First Class lounge and revamped station underpass at Wakefield Kirkgate and improved car parking, waiting and information facilities at Eaglescliffe.”

To find out more about Grand Central, please visit or follow the railway company on Twitter @GC_Rail, Facebook or LinkedIn.

Source: Which? Magazine Train Satisfaction Survey 2017.

Notes to editors:

Grand Central Railway Company Limited is part of the Arriva group, one of the leading providers of passenger transport in Europe. Arriva employs more than 60,000 people and delivers over 2 billion passenger journeys across 14 European countries each year.
Grand Central is an established train operator which provides direct rail connections from towns and cities in Yorkshire and the North East England with London.

Established in 2007, Grand Central celebrated its 10th anniversary in 2017. Customer satisfaction levels are consistently high and the rail company has was named Britain’s best value rail operator for the 5th year in a row.

Grand Central operates West Riding Services between Bradford Interchange, Low Moor, Halifax, Brighouse, Mirfield, Wakefield Kirkgate, Pontefract Monkhill, Doncaster and London King’s Cross. The rail operator also operates North East services between Sunderland, Hartlepool, Eaglescliffe, Northallerton, Thirsk, York and London King’s Cross.

For further information, please contact:

Sarah Banks/Anna Hodgson
PR Account Director
0191 261 4250
[email protected]
[email protected]