Buying your ticket
Call 0844 811 0071 or buy online using the 'Find your train' panel on the left of this page.
For comments, complaints, refunds and any other issues, please contact us on the details below.
- 0845 6034852 (9am - 5pm, Monday - Friday)
- Customer Relations Manager
Grand Central Rail
18 The Priory Queensway
To process refund requests, we need information about your tickets. So, please have your original tickets to hand when you call, and remember to include a photograph or scan of the tickets when you email us.
Changing your ticket
For tickets bought on the Grand Central website, please call 0871 244 0216. Tickets bought from station ticket offices must be returned to the place of purchase and changed there.
For trains travelling towards Sunderland or Bradford, please contact Northern Rail's Lost Property office on 0845 00 00 125 . For trains travelling towards London, please contact King's Cross Lost Property Office on 0207 837 4334.
Other useful numbers
Travel Assistance: 0844 811 0072
Text phone number: 0845 305 6815
Web bookings and Print Your Own tickets support: 0871 244 0216
On board WiFi support: 0845 193 0130
National Rail Enquiries:0845 748 4950
Train Tracker: 0871 200 49 50
Passenger Focus is an independent consumer watchdog aiming to get the best deal for passengers. If you are unhappy with any aspect of our service, or our response to your comments you may contact Passenger Focus.
Phone: 0300 123 2350
Fax: 0845 850 1392
Address: RTEH-XAGE-BYKZ, Passenger Focus, PO Box 5594, Southend on Sea, SS1 9PZ