Contact us

Contact us

Buying your ticket

Buy online using the 'Find your train' panel on the left of this page if using our website or at the top of the page on our mobile site. Alternatively call us on 0844 811 0071.

Customer services

For comments, complaints, refunds and any other issues, please contact us on the details below.

  • Phone - 0845 6034852 (09.00 - 17.00, Monday - Friday)
  • E-mail - customer.services@grandcentralrail.com
  • Customer Relations Manager
    Grand Central Rail
    Cannon House
    18 The Priory Queensway
    Birmingham
    B4 6BS

To process refund requests, we need information about your tickets. So, please have your original tickets to hand when you call, and remember to include a photograph or scan of the tickets along with your address when you e-mail us.

Changing your ticket

For tickets bought on the Grand Central website, please visit your account online to see if your ticket is exchangable or call 0871 244 0216. Tickets bought from station ticket offices must be returned to the place of purchase and changed there.

Lost property

For trains travelling towards Sunderland or Bradford, please contact Northern Rail's Lost Property office on 0845 00 00 125 . For trains travelling towards London, please contact King's Cross Lost Property Office on 0207 837 4334.

Social media

Become a fan of Grand Central on Facebook to hear about our latest special offers and news or follow the dedicated National Rail Twitter feed to find out about live running information for Grand Central at @NRE_Grand_Centr.

Other useful numbers

Travel assistance: 0844 811 0072
Text phone number: 0845 305 6815
Web bookings and Print your own tickets support: 0871 244 0216
On board WiFi support: 0845 193 0130
National Rail Enquiries:0845 748 4950
Train Tracker: 0871 200 49 50

Passenger Focus

Passenger Focus is an independent consumer watchdog aiming to get the best deal for passengers. If you are unhappy with any aspect of our service, or our response to your comments you may contact Passenger Focus.

Phone: 0300 123 2350
Fax: 0845 850 1392
Email: advice@passengerfocus.org.uk
Address: RTEH-XAGE-BYKZ, Passenger Focus, PO Box 5594, Southend on Sea, SS1 9PZ