Cookie policy

Grand Central uses cookies to give you the best experience of our website.

What is a cookie?

A cookie is a small data file which is transferred to the cookie file of your web browser. Each browser saves its own cookies so if you visit our website on a Chrome browser and search for a journey and then later visit our site on the same computer but on a Firefox browser, this journey won't be remembered. If you go back to the Chrome browser, your recent searches will be remembered and displayed to you.

Cookies are harmless text files. They can't look into your computer or read any personal information or other material on your hard drive. Cookies can't carry viruses or install anything harmful on your computer

By using this website, you are agreeing to our use of cookies, however you can adjust your browser (e.g Internet Explorer, Google Chrome, Mozilla Firefox) settings and control the creation and storage of cookies on your hard drive. The "Help" section in your browser should provide you with the necessary information to do this.

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Why do we use cookies?

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

  • Make our website work as you'd expect
  • Save you having to login every time you visit the site
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Personalise our site to you to help you get what you need faster
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • You can learn more about all the cookies we use below

Types of cookies

Our own cookies

Some of the cookies used by our site are served by us. We use cookies to make our website work including:

  • Keep track of what you have in your shopping basket
  • Remember you when you return to our site
  • Enable you to navigate to different pages of the site during your browsing session
  • Access secure areas of the site, including payment
  • Provide you with improved site functionality
  • Enable us to remember what is in your shopping basket if you wish to return on a subsequent browsing visit
  • Enable us to remember what form information you have entered if you move forward or backwards when signing up or checking out

View strictly necessary cookies


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Analytical cookies

These cookies collect information about how you use our site, so that we can enhance your experience and improve the quality of our site. All information collected is anonymous and isn't shared with third parties. For example, these cookies allow us to:

  • Provide statistics on the usage of our sites, such as browser usage and number of visitors
  • Measure the effectiveness of our adverts, by identifying where you click and which website you arrived from
  • Help us improve the site by measuring any errors which occur during your visit(s) to the site

Google analytics

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Web trends

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3rd party cookies

 Some are served by third parties who are delivering services on our behalf.

We have made it very easy for you to understand what cookies we store, any why and provided you with control over which third party cookies you choose to allow.

These cookies are set at our request by third parties and are used to track your journey from outside our website, through to when you leave our website or checkout when purchasing tickets or using our online shop. They allow us to target our marketing campaigns for our productions and other activities more effectively, as we can see if a visitor has come to our website having clicked on an advert we have placed elsewhere on the internet. For example, these cookies allow us to:

  • Link to social networks such as Facebook and Twiter
  • Provide advertising agencies with information on your visit to our site so that they can present you with adverts for products and services which may be of interest to you


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Invite media

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Turning cookies off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our website as cookies are a standard part of most modern websites. You can find further information about all cookies, and how you can manage cookies by changing your web browser settings.

It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.

CrossCountry are committed to protecting your privacy. Please visit our Privacy policy page for further information.