Getting a refund

Getting A Refund

Refunds

If you decide not to use your ticket to make all or part of your intended journey then you may be eligible for a refund. To obtain a refund all tickets must be returned to the place of purchase.

Please make sure that your address is included in your e-mail when applying for a refund or compensation.

If you bought your tickets from the Grand Central website, please login to your account to process a refund or alternatively send your original tickets to:

Grand Central Ticket Refunds
PO BOX 23972
Edinburgh
EH3 5DA

Tickets must be returned within 28 days of their expiry date. You may be required to pay an administration fee.

Compensation

We want every journey you make with Grand Central to be an enjoyable one, however, we do recognise that on occasions events can impact a journey, causing inconvenience to you.

To process your request, we need information about your tickets. So, please send your original tickets or a photograph/scan of the tickets plus any other details to:

E-mail: customer.services@grandcentralrail.com

Or post:
Customer Relations Manager
Grand Central Rail
Cannon House
18 The Priory Queensway
Birmingham
B4 6BS

Please make sure that your address is included in your e-mail when applying for a refund or compensation.