Mobility Impaired customers

25th - 29th August 2017

From the 25th August 2017 through to the 29th August 2017 Grand Central will be operating a different train layout on some of our North-East route services from Sunderland to Kings Cross. This is in order to cope with the increased demand that we're expecting over the Bank Holiday Weekend and is done with your comfort in mind.

This will mean at certain stations mobility impaired customers using wheelchairs or scooters will not be able to board or alight the train, this affects Hartlepool and Thirsk in a southbound direction.

Customers travelling to these locations will be provided with replacement transport to their destination from alternative, accessible stations.

Grand Central Ambassadors will be available to help out with any queries of assistance needed at Hartlepool and Eaglescliffe on Saturday 26th.

Please contact our assisted booking number on 0344 811 0072 if you require help with these arrangements.

Departure stationDestination stationAccessibility arrangements
Sunderland

Hartlepool

Road replacement transport will be provided.
Sunderland Thirsk At Northallerton customers will either transfer to alternative rail services or road replacement transport will be provided.
Hartlepool

Thirsk

Road replacement transport will be provided
Hartlepool All other destinations Prebooked customers will be provided with road transport to Eaglescliffe for onward connections, customers without prior booking will be provided with taxi service to Darlington for onward connections.
Eaglescliffe Thirsk At Northallerton customer will either transfer to alternative rail services or road replacement transport will be provided
Northallerton

Thirsk

Customers will either transfer to alternative rail services or road replacement transport will be provided
Thirsk

York

Road replacement transport will be provided to York or Northallerton
Thirsk

London Kings Cross

Road replacement transport will be provided to York to connect to London Kings Cross

Please note that customers who have not booked in advance will need to notify on-board staff of any mobility requirements as soon as possible, and we strongly recommend phoning ahead to notify us of any requirements you may have.