Top tips for a great festive journey

Step 1. Check your tickets for seat reservations:

All Advance tickets include a seat reservation. If you have an Off-Peak or Anytime ticket, check your confirmation email or paper tickets for reservations. If you cannot see any, don’t worry, but be sure to contact Customer Relations team on 0345 603 4852, who will be able to help plan your journey.

Step 2. Pack Smartly

To help make your journey easier, luggage racks are available at the end of most carriages for large suitcases. Smaller items such as backpacks and satchels can be placed in the overhead racks. Please remember trains have limited luggage space on-board, so travel light if you can.

So that everyone can move around the train safely, please fold prams and pushchairs prior to boarding.

Step 3. Find your seat before you board

Our handy seating plan helps you find your seat quicker - find it here: Trains generally travel with Coach B at the South end and Coach F at the North end, so bear this in mind when waiting on the platform edge.

If you need further advice on planning your journey, our Customer Relations team is on hand to help - call us on 0345 603 4852