Thornaby Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Friday - 05:45 to 19:45
    Saturday - 05:45 to 19:45
    Sunday - 09:15 to 17:15
  • Customer Help Point  Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
  • Helpline YES Yes
  • Helpline Contact Details

    0800 107 2149

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • National Key Toilets

    The accessible toilet is located in the station building agacent to the main access road, the facility can be accessed using a radar key.

  • Nearest Stations with Facilities MBR
  • Step Free Access

    This station is category A. Step free access is provided from the station entrance to the platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Helpline Open Note

    The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.

    
    

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    A unisex toilet is available in the station building during booking office opening hours only. (Includes disabled and baby changing facilities).

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Penalty Fares TP
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: No
    

    Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:45 to 19:45
    Saturday - 05:45 to 19:45
    Sunday - 09:15 to 17:15

• Station Information
  • ATM No
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property No
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property Phone number: 360 600 1671
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Information Systems DepartureScreensAnnouncements
  • Lost Property Number 360 600 1671
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 54.55945018
  • Longitude -1.300710445

• Parking
  • Car Parking Details Phone number: 01895 262 122
    
    Operator Name: Trans Pennine Express
    Name: Station Car Park
    Spaces: 60
    Charges:
    Daily: £3.10
    Weekly: £13.50
    Monthly: £46.00
    ThreeMonthly: £120.00
    Annual: £365.00
    
    Number Accessible Spaces: 4
    Accessible Spaces Note:

    Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.

    
    Accessible Car Park Equipment: Yes
    Accessible Car Park Equipment Note:

    Customers can purchase their car parking tickets via the A P C O A Connect app or website.

    
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Thornaby station (https://www.o2wifi.co.uk/hotspot/)
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV No
  • Location

    On the approach road opposite the ticket office

  • Note

     In addition 3 lockers are rentable from Stockton Council located in the Car Park.

  • Sheltered YES Yes
  • Spaces 12
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/TBY.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note The nearest taxi rank is at the station entrance.

• Other transportation
  • Rail Replacement Services

    Replacement coaches will pick up / drop off at the bus stops on Station Street due to the station car park not being wide enough for a coach to turn around in. Station Street is the road which runs parallel to the station access road and can be reached by using the footbridge on the station approach road.