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Are customers required to wear a face covering?

Current Government advice as of February 2021 requires people to wear a face covering on all public transport, unless exempt*. Failure to wear a mask where no exemption is present may be punished by a fine of up to £6,400.

  • For specific government advice on face coverings and the latest rules, please see gov.uk advice.
  • For more information on how we are providing assistance in line with Government advice, please see the government website.

*Some people may not be able to wear a face covering, for example young children, people with breathing difficulties and people whose disabilities make it difficult for them to wear a face covering.