Ashford International Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
  • Accessible Taxis

    Accessible taxis are available to book

  • Accesible Ticket Machine

    These are located in the booking hall on the domestic side of the station. They are also located in the subway adjacent to the gateline on the international side of the station.

  • Booking Office Counter

    Counters can be raised or lowered to suit all customers

  • Customer Help Point On platform
  • Helpline YES Yes
  • Helpline Contact Details

    0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note

    *Helpline closed on Christmas Day

    
    
  • National Key Toilets

    Platforms- Available during staffing hours

  • Step Free Access

    Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    Platforms - Available during staffing hours

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On way in to access trains
  • Penalty Fares SE
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

     Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:30 to 21:30
    Saturday - 05:30 to 21:30
    Sunday - 06:00 to 21:30

• Subway/transit
  • Metro: Availability No

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property Phone number: 0345 322 7021
    
    Operator Name: Southeastern Customer Services
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note 0345 322 7021
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 0345 322 7021
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.14370672
  • Longitude 0.876213658

• Parking
  • Car Parking Details Parking 1:
    

    From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

    
    Email: [email protected]
    Phone number: 0330 333 9232
    
    Operator Name: A P C O A Parking
    Name: Car Park A
    Spaces: 166
    Charges:
    Off-peak: £8.30
    Daily: £9.20
    Weekly: £38.40
    Monthly: £134.90
    ThreeMonthly: £402.10
    SixMonthly: £806.00
    Annual: £1,445.00
    Saturday: £7.00
    Sunday: £3.50
    Note:

    From 1st June - new off peak evening rate (after 18:00) - £1.50

    
    
    Number Accessible Spaces: 13
    Accessible Spaces Note:

    Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

    
    Accessible Car Park Equipment: No
    Cctv: Yes
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/
    
    Parking 2:
    

    From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

    
    Email: [email protected]
    Phone number: 0330 333 9232
    
    Operator Name: A P C O A Parking
    Name: Car Park B
    Spaces: 135
    Charges:
    Off-peak: £8.30
    Daily: £9.20
    Weekly: £38.40
    Monthly: £134.90
    ThreeMonthly: £402.10
    SixMonthly: £806.00
    Annual: £1,445.00
    Saturday: £7.00
    Sunday: £3.50
    
    Number Accessible Spaces: 15
    Accessible Spaces Note:

    These Blue Badge spaces are located in the Station forecourt.

    Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

    
    Accessible Car Park Equipment: No
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/
    
    Parking 3:
    

    From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

    
    Email: [email protected]
    Phone number: 0330 333 9232
    
    Address:
    Elwick Road
    
    
    Operator Name: A P C O A Parking
    Name: Car Park F
    Spaces: 315
    Charges:
    Off-peak: £6.10
    Daily: £6.70
    Weekly: £29.10
    Monthly: £102.20
    ThreeMonthly: £303.40
    SixMonthly: £610.50
    Annual: £1,095.00
    Saturday: £5.10
    Sunday: £3.50
    
    Number Accessible Spaces: 2
    Accessible Spaces Note:

    Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

    
    Accessible Car Park Equipment: No
    Cctv: Yes
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/
    
    

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Ashford International station (http://btopenzone.hotspot-directory.com)
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV No
  • Cycle Hire: Note Brompton Dock 0208 232 3931 www.bromptondock.co.uk (http://www.bromptondock.co.uk/)
  • Location

    behind bus stop front of station

  • Note

    You may leave your cycle in the rack provided however you do so at your own risk.

  • Sheltered YES Yes
  • Spaces 454
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/AFK.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note in front of station

• Other transportation
  • Cycle Hire YES Yes
  • Rail Replacement Services

    From the station forecourt outside the booking hall. (What 3 Words: waddled.down.toys)