Get detailed information on the facilities available at stations
What facilities do the stations have?
Whether you want information about where you'll start or finish your journey, or where you'll change trains, you can get details of what's available at a particular station by entering the station name in the box below.
London Kings Cross station
Managed by: NR
Kings Cross Station
|Ticket buying and collection||Information|
|Ticket office opening hours|
Monday to Friday: 05:00 to 01:36
Saturday: 05:00 to 00:36
Sunday: 05:30 to 01:36
|Self service ticket machines||Yes|
|Collection of pre-purchased tickets||Yes|
|Get Oyster card here||No|
|Top up Oyster pay as you go here||Yes|
|Use Oyster pay as you go here||Yes|
|Oyster information||Oyster transactions only available from self service ticket machines operated by Great Northern|
|London Fare Zone||Zone 1|
|General services information||Information|
|London Kings Cross station Customer services|
Help is available at the Rail Information Point in the centre of the Main Concourse.
|Lost property (at the station)||Yes|
|British Transport Police||0800 40 50 40|
|First Class lounge||Yes|
|Tourist information office||No|
|Bureau de change||Yes|
It is preferred if assistance is booked 24hours in advance please by using the following numbers of your relevant train operator:
Virgin Trains East Coast - 03457 225 225 [Option 3 then Option 4] textphone 0800 975 1052 or you can email email@example.com. Monday - Saturday 08:00-20:00, Sunday 10:00-20:00
Hull Trains - FREEPHONE 0800 316 1323 or use the booking form on the Hull Trains website
Grand Central - 08440 8110 072
Great Northern - 0800 058 2844
Help is available at the Rail Information Point in the centre of the Main Concourse. Disability assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Kings Cross Information Point in the centre of the Main Concourse, station help points or from any member of staff.
|Customer help points||Yes|
|Accessible ticket machines||Yes|
|Accessible ticket office counter||No|
|Ramp for train access||Yes|
Accessible taxis are located at the taxi rank situated on Pancras Road just outside of the station. The taxi rank is located outside the station on Pancras Road. There is a help point at the taxi rank that can be used to request disability assistance. All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair.
|Accessible public pay phones||Public telephones are available near the Euston Road entrance of the station.|
|National key toilets||Yes|
|Step free access coverage||Whole Station|
|Impaired mobility set down||Yes|
There are 3 disabled spaces with 1 hour parking outside Kings Cross station on Pancras road. There is a help point here that can be used to request disability assistance from these spaces.
|Wheelchairs||During station opening hours|
|Cycle storage availability|