Ipswich Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge YES Yes
  • Help Points No
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Impaired Access Staff Help Hours Monday - Sunday - open 24h
  • Accessible Taxis

    Details of nearest taxis are shown on station information poster

  • Helpline YES Yes
  • Helpline Contact Details Phone number: 0800 028 28 78
    
  • Helpline Contact URL https://www.greateranglia.co.uk/travel-information/assisted-travel
  • Impared Access Ticket Gate

    Ipswich station has Secure Station Acreditation

  • Step Free Access

    This station has step free access to all platforms via lifts.

    This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

    Assistance meeting point is the customer service office on the main concourse.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

    What assistance is available for customers using this station?

    • Board and alight
    • Ramp assistance
    • Luggage (on and off train only)
    • Ticket sale on board

    How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

    • By speaking with a member of station staff
    • By calling 0345 600 7245 (option 4)
    • By selecting the help button on one of the ticket machines at this station

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    There are male and female toilets located in the station buildings on Platform 2 (for Intercity trains towards London), towards the tunnel-end of the platform. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

    Monday - Friday 04:00 - 22:00Saturday 04:00 - 22:00Sunday 07:00 - 22:00

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares LE
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:00 to 21:20
    Saturday - 05:00 to 21:20
    Sunday - 07:15 to 22:00

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property: URL https://www.greateranglia.co.uk/lost-property
  • Customer Service Note Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 52.05060957
  • Longitude 1.144440623

• Parking
  • Car Parking Details Parking 1:
    Email: [email protected]
    Phone number: 0345 050 7080
    
    Operator Name: National Car Parks Ltd
    Name: Station Car Park
    Spaces: 444
    Charges:
    Off-peak: £8.40
    PerHour: £1.00
    Daily: £9.40
    Weekly: £50.00
    Monthly: £222.00
    ThreeMonthly: £636.00
    Annual: £2,228.00
    Saturday: £6.30
    Sunday: £6.30
    Note:

    £12.00 Weekend fare (from 1000 Friday - 0400 Monday)

    £88.00 Flexi ticket

    
    
    Number Accessible Spaces: 9
    Accessible Spaces Note:

    Parking is free for disabled customers displaying a valid International Blue Badge

    
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.ncp.co.uk/find-a-car-park/car-parks/ipswich-station-g-anglia/
    
    Parking 2:
    Phone number: 0345 050 7080
    
    Operator Name: National Car Parks
    Name: Premium Bay
    Spaces: 36
    Charges:
    Annual: £2,625.00
    
    Number Accessible Spaces: 0
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Url: https://www.nationalrail.co.uk/
    
    

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note 10 Bike & Go bicycles available for hire. More details: http://www.bikeandgo.co.uk/ (http://bikeandgo.co.uk)
  • Location

    There are 12 cycle stands and 70 cycle parking spaces located in the West End car park, adjacent to Platform 1. A secure cycle parking compound providing 106 spaces is near the lifts on Platforms 1 and 2. The secure cycle parking area requires smartcard access - please speak with station staff for further details.

  • Note

    A secure 108-space cycle compound is available (key fob required, speak to station staff for availability).

    Other spaces are available.

  • Sheltered YES Yes
  • Spaces 200
  • Type
    Compounds
    Stands
    Racks

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note First and Ipswich Buses operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus (http://www.firstgroup.com/ukbus) and www.ipswichbuses.co.uk (http://www.ipswichbuses.co.uk) font-family: calibri; font-family: calibri; Ipswich Buses routes 15/15A and 16 and First route 66 link the rail station forecourt with the town centre. Ipswich Buses routes 12 and 13 stop close by in Ranelagh Road. Buy an Ipswich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info (http://www.plusbus.info/)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note Taxi rank located at front of station

• Other transportation
  • Cycle Hire YES Yes
  • Rail Replacement Services

    Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.