Guildford Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Friday - 06:00 to 22:00
    Saturday - 06:00 to 22:00
    Sunday - 06:00 to 22:00
  • Impaired Access Staff Help Hours Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
  • Accessible Taxis

    The taxi rank is located outside the main station entrance (platform 2)

  • Accesible Ticket Machine

    All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

  • Booking Office Counter

    A low height ticket office counter is located within the main booking hall.

  • Customer Help Point Help points are available on all platforms
  • Helpline YES Yes
  • Helpline Contact Details

    If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Step Free Access

    There is level access to the booking hall and all platforms from the main entrance in Walnut Tree Close. There is no step free access from the Guildford Park Road entrance.

    There is step free access to and interchange between all platforms via steep ramps. A staff operated powered wheelchair is available for customers. Please speak to a member of staff or our Assisted Travel team.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The toilets are located on Platform 2, next to the subway ramp. The National key toilets are located on Platform 2; these toilets are operated by a radar key. A radar key is available from station staff upon request.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note In booking hall of both entrances
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    Guildford ticket office has Smartcard facilities including issuing new cards and selling tickets to Smartcard.

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:15 to 21:00
    Saturday - 06:15 to 21:00
    Sunday - 07:00 to 21:00

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Please contact our Customer Services Department on 0345 6000 650
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.23696786
  • Longitude -0.580420682

• Rental Car
  • Availability YES Yes
  • Note Hertz Car Rental

• Parking
  • Car Hire: Note Hertz Car Rental
  • Car Parking Details Parking 1:
    

    Bank Holiday £4.00

    
    
    Name: Premium Car Park
    Spaces: 250
    Charges:
    Daily: £15.50
    Saturday: £10.50
    Sunday: £4.00
    Note:

    Bank Holiday £4.00

    
    
    Number Accessible Spaces: 0
    Accessible Car Park Equipment: No
    Cctv: No
    Url: https://www.nationalrail.co.uk/
    
    Parking 2:
    

    Bank Holiday £2.00

    
    
    Name: Standard Car Park
    Spaces: 77
    Charges:
    Daily: £11.00
    Saturday: £6.00
    Sunday: £2.00
    Note:

    Bank Holiday £2.00

    
    
    Number Accessible Spaces: 0
    Accessible Car Park Equipment: No
    Cctv: No
    Url: https://www.nationalrail.co.uk/
    
    

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Guildford station (http://btopenzone.hotspot-directory.com)
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note Brompton Dock 0208 232 3931 www.bromptondock.co.uk (http://www.bromptondock.co.uk/)
  • Location

    Car parks 1 & 2

  • Sheltered YES Yes
  • Spaces 378
  • Type
    Compounds
    Stands
    Racks

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/GLD.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Other transportation
  • Cycle Hire YES Yes
  • Rail Replacement Services

    Bus lay-by in Station Forecourt off Walnut Tree Close.