Crewe Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge YES Yes
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Sunday - open 24h
  • Helpline No
  • Helpline Contact Details

    08000 158 123 (08000 158 124 Textphone)

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • National Key Toilets

    An accessible toilet is available on platform 5 and 6, accessed using a RADAR key. Changing places toilet also on P6 - please speak to a member of staff for access

  • Step Free Access

    Category A - This station has step-free access to all platforms

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The National key toilets are located on Platforms 5 and 6; these toilets are operated by a radar key. A Changing Places toilet is available on Platform 6. 

    Toilet opening times :

    "?"?"?"?"?"?"?Monday to Friday:          04.00am - 02.00am

    Saturday:           04.00am - 02.00am

    Sunday: 06.00am - 02.00am

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note Ticket machines can be found in the Booking hall.
  • Penalty Fares VT
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:30 to 20:00
    Saturday - 05:30 to 19:00
    Sunday - 08:10 to 19:00

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property
    Operator Name: Avanti West Coast Lost Property
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Customers are encouraged to approach a member of station staff with any customer information enquiry. 
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Staffing Level YES Yes

• Station Seating Areas
  • First Class Lounge Hours Monday - Friday - 05:30 to 19:00
    Saturday - 08:00 to 18:00
    Sunday - 08:30 to 18:00

• Station Location & Directions
  • Latitude 53.08964325
  • Longitude -2.432977174

• Priority Lounge Information
  • First Class Lounge: Note

    Location

    On the concourse above platform 5.

    To enter the First Class lounge, just show your valid Avanti West Coast ticket (either Avanti West Coast Business, First Anytime or Advance First ticket) that's for travel along the West Coast Main Line.

• Parking
  • Car Parking Details Parking 1:
    

    For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website.

    Different rates apply to non rail users, please speak to a member of staff.

    
    
    Address:
    Pedley Street
    Crewe
    CW2 7AA
    
    Operator Name: Avanti West Coast
    Name: Pedley Street ( Car Park 1)
    Spaces: 525
    Charges:
    Daily: £12.50
    Monthly: £132.00
    ThreeMonthly: £374.00
    Annual: £1,200.00
    Saturday: £5.50
    Sunday: £5.50
    Note:

    For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website.

    Different rates apply to non rail users, please speak to a member of staff.

    
    
    Number Accessible Spaces: 18
    Accessible Car Park Equipment: No
    Cctv: Yes
    Open:
    Monday - Sunday - open 24h
    Url: https://www.nationalrail.co.uk/
    
    Parking 2:
    

    For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website

    Different rates apply to non rail users, please speak to a member of staff.

    
    
    Address:
    Weston Road (Opposite to B&Q)
    Crewe
    CW2 7WZ
    
    Operator Name: Avanti West Coast
    Name: Weston Road ( Car Park 2)
    Spaces: 254
    Charges:
    Daily: £12.50
    Saturday: £5.50
    Sunday: £5.50
    Note:

    For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website

    Different rates apply to non rail users, please speak to a member of staff.

    
    
    Number Accessible Spaces: 14
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Sunday - open 24h
    Url: https://www.nationalrail.co.uk/
    
    

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Crewe station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    all platforms

  • Note

    10 hoops on platform 3 (2 x cycles per hoop = 20 spaces)

    22 hoops on platform 5 (2 x cycles per hoop = 44 spaces)

    20 hoops on platform 6 (2 x cycles per hoop and 2 hoops with space for 1 cycle each = 42 spaces)

    22 hoops on platform 11 (2 x cycles per hoop = 44 spaces)

    17 hoops on platform 12 (2 x cycles per hoop = 34 spaces)

    5 hoops in Weston Raoad car park (2 x cycles per hoop = 10 spaces)

    Short Stay Car Park Pedley Street 18 spaces

    Weston Road Car Park 10 spaces

  • Sheltered YES Yes
  • Spaces 186
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/CRE.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Other transportation
  • Rail Replacement Services

    Rail replacement coach services can be found at the side of the station on the left as you exit.

    Northern Rail buses pick up / drop off at the temporary bus station, just beyond Platform 12. The bus station in question is accessible via a bridge at platform level.