Further information on compensation payment


Compensation will be paid directly to your PayPal account, which can then be transferred to your bank account. Please ensure that the email address provided in the form is the same as your PayPal account email address


We will send you a cheque by post.

Complimentary Grand Central single journey

We will send you a unique code which can be used on our website to book a complimentary single journey on a Grand Central train service of your choice, in the class of travel of your original ticket. Codes are valid for one year from the date of issue, for travel on Grand Central trains. Once issued these are not exchangeable for any other form of compensation.

Rail Travel Vouchers

We will send you vouchers by post, which can be exchanged for rail tickets at any station in Great Britain. Valid for 12 months from the date of issue.

Credit/Debit Card

We will call you to process payment of compensation to the credit or debit card used to purchase your tickets. If we cannot reach you, we will email you a request to call us.

Back to the Compensation form