Grand Central Rail ranked highest in passenger satisfaction

Which Survey -March 2016

Consumer magazine, Which? has today published research that once again puts Grand Central Rail at the top of all train operators, with a 79% satisfaction score.

Following significant investment in its fleet last year, Grand Central achieved five stars for seating availability, punctuality, cleanliness of trains, reliability and value for money.

Sean English, Acting Managing Director at Grand Central Rail, said: “Grand Central Rail operates at the heart of the communities that we serve, and we aim to deliver great value and experiences to customers along our routes. We listen to our customers and put their feedback into action to ensure Grand Central gets the important things right. We are delighted that the investment into our fleet last year has clearly paid off, and passengers are seeing the benefits on board. The fact that our passengers have recognised this is testament to us delivering against our commitment, 

“As a small, open-access operator, we work innovatively to improve the experience for passengers. It is clear that the new seating and décor on our services is being noticed by passengers and we continue to pride ourselves on the reliability of our service. I am very proud of Grand Central’s fantastic achievement and I am thrilled that our customers continue to express high levels of satisfaction with our offering.”

Grand Central was ranked above Virgin Trains East Coast along with other long distance train operators including East Midlands Trains and First TransPennine Express in terms of overall customer scores.

Grand Central is an open-access passenger train operator. Part of the Arriva group, Grand Central provides direct rail connections from towns and cities in Yorkshire and the North East with London.

Source: Which? Magazine Train Satisfaction Survey 2016


Notes for editors

1. Grand Central Railway Company Limited operates West Riding services between Bradford Interchange, Halifax, Brighouse, Mirfield, Wakefield Kirkgate, Pontefract Monkhill, Doncaster and London King’s Cross.

2. Grand Central Railway Company Limited also operates North East services between Sunderland, Hartlepool, Eaglescliffe, Northallerton, Thirsk, York and London Kings Cross.

3. For further information on Grand Central, and to buy tickets with no booking fee, visit