London Fenchurch Street Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Accessible Taxis

    Accessible taxis are available from the taxi rank outside the main station entrance on Fenchurch Street

  • Booking Office Counter

    Every ticket office counter has been lowered at this station

  • Helpline YES Yes
  • Helpline Contact Details

    03457 44 44 22

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Access Ticket Gate

    There are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.

  • Impared Mobility Set Down

    Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance.

  • National Key Toilets

    There is an accessible toilet by the lifts at the left hand side of the main entrance to the station. This can be accessed using a radar key or by requesting assistance using the station help point next to the disabled toilet.

  • Step Free Access

    The main entrance is the only entrance that has step free access. There is a lift to take you from the entrance to the station concourse and platform levels. Please note there is no step free access from the Coopers Road entrance to the station.

    
    Coverage: partial Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.

    It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22

    First to last service daily. There are no c2c services on Christmas Day and Boxing Day

• Airport
  • Availability YES Yes
  • Note London City Airport - Docklands Light Railway from Tower Gateway

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Aldgate Bus Station.Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available  here (https://tfl.gov.uk/maps/bus?Input=London+Fenchurch+Street+Rail+Station&InputGeolocation=51.511646%2C-0.078897)  

• Cycle Storage
  • Availability No
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note Santander Cycles (http://www.tfl.gov.uk/modes/cycling/barclays-cycle-hire?intcmp=2295) - Crosswall - 33 spaces  Santander Cycles (http://www.tfl.gov.uk/modes/cycling/barclays-cycle-hire?intcmp=2295) - Tower Gardens - 22 spaces
  • Note

    Cycle storage is available within a short distance of the station on Mark Lane and Crutched Friars

  • Sheltered No
  • Spaces No

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Mail and Express Services
  • Post Box: Note

    Outside the station

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Free c2c Wi-Fi (http://www.c2c-online.co.uk/travel-information/free-wifi/)
  • Telephone: Usage Type Cards And Coins

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The toilets are located by the lifts at the left hand side of the Main Entrance to the station.

    The National key toilets are located by the lifts at the left hand side of the Main Entrance to the station.

    These toilets can be accessed using a RADAR key or by requesting assistance (using the Station Help Point next to the disabled toilet).

• Station Location & Directions
  • Latitude 51.51157341
  • Longitude -0.078591579

• Station Seating Areas
  • Seated Area: Note

    Seating is available on the main concourse and on the platforms.

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change YES Yes
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area No
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property Phone number: 03457 44 44 22
    
    Operator Name: Operated by c2c
  • Lost Property: URL https://www.c2c-online.co.uk/help-feedback/lost-property/
  • Customer Service Note Staffed Information Point on main concourse. Alternatively Customer Services may be contacted as follows:  Mondays - Fridays, between 08:00 - 20:00  Saturday - Sunday, between 09:00 - 16:00 Public Holidays, between 09:00 - 16:00 Closed on Christmas Day and Boxing Day Tel: 0345 744 4422 (option 3, followed by option 3) Email: [email protected]
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Note Not Christmas Day or Boxing Day
  • Lost Property Number 03457 44 44 22
  • Staffing Level YES Yes

• Subway/transit
  • Metro: Availability YES Yes
  • Metro: Note London Underground (Circle Line and District Line) at Tower Hill - 200m from the Tower Hill exit London Underground (Metropolitan Line, Circle Line) at Aldgate - 300m from Fenchurch Place exit. Docklands Light Railway at Tower Gateway - 300m from the Tower Hill exit.

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:15 to 20:30
    Saturday - 06:45 to 19:30
    Sunday - 08:30 to 17:00

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note Ticket machines which facilitate ticket collection are situated on the main concourse and at the Tower Hill entrance to the station
  • Penalty Fares CC
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.

• Taxi Information
  • Availability YES Yes
  • Note The Taxi rank is immediately outside the main entrance on Fenchurch Street.

• Other transportation
  • Cycle Hire YES Yes
  • Port YES Yes
  • Port Thames Clippers from Tower Millennium Pier near the Tower of London - Service RB2 (http://www.tfl.gov.uk/modes/river/)