Brockenhurst Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Friday - 05:45 to 22:00
    Saturday - 06:15 to 22:00
    Sunday - 07:30 to 22:00
  • Accesible Ticket Machine

    All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

  • Customer Help Point Customer Help points are located on every platform
  • Helpline YES Yes
  • Helpline Contact Details

    0800 5282100

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • National Key Toilets

    Accessible toilets are located on Platform 1+2.

  • Step Free Access

    Step-free category B1 station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Lifts to all platforms from Ticket Office entrance. No lift access to or from entrance and exit on the other side.

    
    Coverage: partial Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Staff help available until 22:00 daily

  • Helpline Open Note

    24 hours a day, except Christmas Day and Boxing Day

    
    

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/BCU.pdf)

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note Cyclexperience Bicycle Hire www.newforestcyclehire.co.uk/ (http://www.newforestcyclehire.co.uk/) Brockenhurst Station Brockenhurst HAMPSHIRE SO42 7TW
  • Sheltered YES Yes
  • Spaces 122
  • Type
    Stands
    Racks

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Telephone: Usage Type Cards And Coins

• Parking
  • Car Parking Details
    Name: Brockenhurst Car Park
    Spaces: 236
    Charges:
    Off-peak: £4.30
    PerHour: £1.40
    Daily: £8.60
    Weekly: £34.30
    Monthly: £121.10
    ThreeMonthly: £363.30
    Annual: £1,211.00
    Saturday: £4.30
    Sunday: £4.30
    Note:

    RingGo Code 2016.

    Hourly rate available from 1200 from RingGo ONLY.

    Bank Holiday £4.30.

    Off-Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £12.90.

    
    
    Number Accessible Spaces: 6
    Accessible Car Park Equipment: No
    Cctv: Yes
    

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The toilets are located on all the platforms. Toilets on Platforms 1/2 are open 06:00 - 21:00, and toilets on Platforms 3/4 are open 06:00 - 17:00. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.

• Station Location & Directions
  • Latitude 50.81682895
  • Longitude -1.573542545

• Station Information
  • ATM No
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property: URL https://www.southwesternrailway.com/contact-and-help/lost-property
  • Customer Service Note Please contact our Customer Service Centre on 0345 6000 650
  • Staffing Level YES Yes

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:55 to 19:30
    Saturday - 06:30 to 19:30
    Sunday - 08:35 to 18:30

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note Located near to both station entrances
  • Penalty Fares SW
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    Brockenhurst ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

• Other transportation
  • Cycle Hire YES Yes
  • Rail Replacement Services

    Station forecourt, ticket office entrance.